Mark Humphrey
South River,NJ
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
34
34
years of professional experience
4
4
years of post-secondary education
Work History
Furniture Service Technician
Tri-County Furniture Service
West Palm Beach, Florida
09.2022 - Current
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
Service Contractor For Rapid Responce
South Iver, NJ
11.2012 - 09.2022
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
Ashley Furniture Homestore
North Brunswick, NJ
02.2010 - 11.2012
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Manager/ Technician
General Office Environments
Somerset, NJ
02.1988 - 09.2009
Service Manager/Technician, Assistant Warehouse Manager,Dispatcher, As well as Building maintenance. On call for all Alarm issues Also preformed Project management Assignments
- Reviewed technical documentation to complete equipment maintenance and repair.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Demonstrated increased knowledge of company products and equipment.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Assisted team members with [Type] equipment troubleshooting and diagnostics.
- Performed maintenance duties and safely handled chemicals and solutions.
- Surpassed corporate goals by reaching [Number]% customer satisfaction rating.
Education
No Degree - Commercial And Advertising Art
Middlesex County College
Edison, NJ 05.2001 -
High School Diploma -
Sayreville War Memorial High School
Parlin, NJ 09.1974 - 06.1978
Skills
Power tool proficiency
[Type] component repair
Project estimation and bidding
[Type] installation knowledge
[Type] equipment knowledge
Hand tool knowledge
Troubleshooting ability
Project Management
Timeline
Furniture Service Technician
Tri-County Furniture Service
09.2022 - Current
Service Technician
Service Contractor For Rapid Responce
11.2012 - 09.2022
Service Technician
Ashley Furniture Homestore
02.2010 - 11.2012
No Degree - Commercial And Advertising Art
Middlesex County College
05.2001 -
Service Manager/ Technician
General Office Environments
02.1988 - 09.2009
High School Diploma -
Sayreville War Memorial High School
09.1974 - 06.1978