Summary
Overview
Work History
Education
Skills
Accomplishments
Militaryexperience
Awards
Timeline
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Mark Jackson

San Antonio,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

SWBC
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.

Internet Sales Manager

McCombs Ford West
02.2021 - Current
  • New and pre-owned vehicle sales
  • Handled 275+ leads each week, turning basic questions into genuine sales leads with determination and skill
  • Negotiated pricing, contract terms, and financing to close favorable and profitable deals
  • Managed entire buying process, fielding questions, coordinating appointments and following up after completed sales

Sales Associate

Extreme Escape
09.2019 - 01.2021
  • Worked as a team to provide customers with the best experience possible
  • Made reservations with customers as well as handled walk-ins
  • Pre-sold reservations for future escape room experiences
  • Helped guests navigate the escape room by being in the control room, making sure their experience went well, and giving clues to the puzzles to help them escape

Night Time Manager

Son's Island Campground
04.2018 - 10.2020
  • Oversaw nightly operations and ensured the smooth functioning of the facility
  • Assisted customers with inquiries or special requests to ensure their satisfaction
  • Performed routine safety inspections of equipment and facilities to reduce potential hazards

Park Ranger

New Braunfels City Park Department
08.2018 - 11.2018
  • Enforced roles and regulations through direct patrols and interaction with park visitors
  • Coordinated with local emergency services during emergency situations
  • Investigated reports of unauthorized activities within the park

Kennel Operations

Tracys Paws Rescue
08.2017 - 06.2018
  • Ensure that 50+ dogs are properly cared for on a day-to-day basis
  • This includes feeding, administering medications, letting dogs outside and bringing them back inside, checking for any signs of illness, and general cleaning and maintenance

Shift Commander Captain

Geo Group Corrections & Detention Central TX Facility
02.2016 - 05.2017
  • Supervised Shift Supervisor along with 20+ correctional officers, ensuring all standards and regulations are met
  • Maintained 100% custody and control for 500+ inmates by using interpersonal communication skills and enforcing standards and regulations
  • Ensured that all detainee intake, releases, and transfers were conducted within the facility and U.S
  • Kept records current with detailed updates to logs, report preparation, and regular maintenance

Education

Animal Science -

Texas State University
San Marcos, TX
12.2020

General Studies -

Northwest Vista Community College
San Antonio, TX
12.2017

General Studies -

Austin Community College
Austin, TX
05.2015

Skills

  • Inquiry follow-up
  • Inbound Call Management
  • Appointment Scheduling
  • Adaptability and flexibility
  • Customer relationship management
  • Product knowledge
  • Time management abilities
  • Online sales techniques
  • Market Research
  • Customer service
  • Critical thinking
  • Data entry

Accomplishments

    • 4 Army Achievement Awards

    • 2 Army Good Conduct Medals

    • 2 Overseas Ribbons

    • Global War on Terrorism Expeditionary Medal

    • Global War on Terrorism Service Medal

    • Non-Commissioned Officer Professional Development Ribbon

    • Army Service Ribbon

Militaryexperience

US Army, 07/01/07 - 04/30/15, Correctional Supervisor, Fort Leavenworth, KS, Detainee Operations Supervisor, Guantanamo Bay, Cuba, Basic Combat Training, Fort Leonard Wood, MO

Awards

  • 4 Army Achievement Awards
  • 2 Army Good Conduct Medals
  • 2 Overseas Ribbons
  • Global War on Terrorism Expeditionary Medal
  • Global War on Terrorism Service Medal
  • Non-Commissioned Officer Professional Development Ribbon
  • Army Service Ribbon

Timeline

Customer Service Representative

SWBC
09.2024 - Current

Internet Sales Manager

McCombs Ford West
02.2021 - Current

Sales Associate

Extreme Escape
09.2019 - 01.2021

Park Ranger

New Braunfels City Park Department
08.2018 - 11.2018

Night Time Manager

Son's Island Campground
04.2018 - 10.2020

Kennel Operations

Tracys Paws Rescue
08.2017 - 06.2018

Shift Commander Captain

Geo Group Corrections & Detention Central TX Facility
02.2016 - 05.2017

General Studies -

Northwest Vista Community College

General Studies -

Austin Community College

Animal Science -

Texas State University

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