Mark Jasso
Fort Worth,TX
Summary
Dynamic Service Manager with Massey Services Pest Prevention, adept at enhancing customer satisfaction through effective problem-solving and relationship building. Successfully streamlined scheduling processes, improving technician productivity and reducing client wait times. Committed to fostering a safe work environment while leading a team to deliver high-quality service and training.
Overview
16
16
years of professional experience
Work History
Service Manager
Massey Services Pest Prevention
08.2008 - 10.2024
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Education
High School Diploma -
RL Paschal
Fort Worth, TXSkills
- Positive attitude
- Reliable and responsible
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Relationship building
- Service scheduling
- Employee supervision
- Policy and procedure enforcement
- Verbal and written communication
- Employee training and development
Accomplishments
- Supervised team of 7 staff members.
- Documented and resolved customer cancellations which led to a company standard of 1.7% cancellation rate.
- Achieved company standard for revenue growth by continuously developing team members.
- Used D365 for monthly Inventory management
Timeline
Service Manager
Massey Services Pest Prevention
08.2008 - 10.2024
High School Diploma -
RL Paschal
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