Mark Joyce
Summary
Results-driven dispatch supervisor specializing in route optimization and logistics management. Demonstrated success in enhancing delivery efficiency and training new staff, leading to improved service standards and operational performance.
Overview
21
21
years of professional experience
Work History
Dispatch Supervisor
Chaney Enterprises
Burlington
11.2004 - Current
- Supervised daily dispatch operations to ensure timely and efficient deliveries.
- Coordinated driver and delivery personnel schedules to enhance coverage and productivity.
- Managed communications between drivers and customer service teams for seamless information flow.
- Trained new dispatch staff on operational procedures and software systems.
- Monitored vehicle tracking systems to optimize routes and minimize expenses.
- Resolved dispatch issues promptly to uphold service standards and improve overall performance.
- Maintained accurate records of shipments and deliveries daily.
- Planned driver routes in advance, minimizing mileage and expenses.
Skills
- Route optimization software and vehicle tracking
- Logistics management and scheduling
- Issue resolution and problem solving
- Communication skills
- Mentoring and training
- Dispatcher monitoring and navigation support
- Radio communication
Timeline
Dispatch Supervisor
Chaney Enterprises
11.2004 - Current