Mark Keys Jr.
Peak Organization
Bedford,OH
5
years of professional experience
Motivated early-career professional with a solid foundation in customer service and teamwork. Skilled in active listening and problem-solving, ready to support operational excellence and drive customer satisfaction.
Dynamic pr with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Work History
Pro Sales Associate
11 Months- Assisted customers in product selection and provided expert knowledge on home improvement solutions.
- Maintained inventory accuracy through regular stock checks and effective organization of merchandise displays.
- Collaborated with team members to create an efficient shopping experience for customers.
- Trained new associates on product features, store layout, and customer service techniques.
- Implemented promotional strategies to enhance sales and improve customer engagement within the store.
- Resolved customer inquiries and complaints effectively, ensuring high satisfaction levels and repeat business.
- Utilized point-of-sale systems to process transactions accurately and efficiently during peak hours.
- Monitored sales trends to provide feedback for inventory management and merchandising decisions.
- Mentored junior sales associates in best practices, leading to improved performance across the team.
Entry Level Traveling IT
2 Years 11 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Fulfillment Associate
1 Year 10 Months- Processed customer orders efficiently, ensuring timely and accurate fulfillment.
- Operated warehouse management system to track inventory levels and manage stock replenishment.
- Collaborated with team members to streamline order picking and packing operations.
- Maintained safety standards while handling materials and equipment in fast-paced environment.
- Assisted in training new associates on best practices for order fulfillment and customer service.
- Conducted regular inventory audits to identify discrepancies and improve accuracy of stock records.
- Implemented organizational strategies to enhance workflow efficiency within fulfillment department.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Student Intern
4 Months- Assisted in developing educational resources for students, enhancing engagement and learning outcomes.
- Collaborated with team members to implement program initiatives, ensuring alignment with organizational goals.
- Conducted research on student needs and preferences, informing program development and improvement strategies.
- Supported event planning and execution, fostering community involvement and student participation levels.
- Facilitated workshops and training sessions, promoting skill development among peers and participants.
- Evaluated program effectiveness through feedback collection and analysis, driving continuous improvement initiatives.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Education
Associate of Science - Veterinary Science
High School Diploma
Skills
Deal closing
Sales presentations
Objection handling
Sales strategy development
Cold calling
Client service
Excellent communication
Customer satisfaction
Active listening
Team leadership
Cash handling
Helping Hand Tickets
Technical/Computer Skills
General Maintenance
Timeline
Pro Sales Associate
Home Depot
09.2025 - CurrentRead More
Fulfillment Associate
Lowes Home Improvment
10.2023 - 08.2025Read More
Entry Level Traveling IT
Peak Organization
09.2023 - CurrentRead More
Student Intern
College Now
01.2022 - 05.2022Read More
Cuyahoga Community College
Associate of Science from Veterinary Science
Read More
Maple Heights High School
High School Diploma
Read More