Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Kotiw

Chicago,IL

Summary

Experienced and people-focused retail leader with a strong background in multi-unit management, new store openings, and operational excellence. Skilled in building and developing high-performing teams, driving customer engagement, and executing consistent in-store experiences across diverse locations. Proven success leading workforce planning, streamlining operations through SOP development, and activating local partnerships to drive foot traffic and brand loyalty. Passionate about coaching talent, growing the business, and delivering meaningful experiences that align with company values and community impact.

Overview

13
13
years of professional experience

Work History

Retail Manager

Wilson Sporting Goods
07.2021 - Current
  • Lead retail operations as the first-ever Store Manager in the company’s history, guiding the transition from a 100+ year-old wholesale business to a customer-facing retail model
  • Manage multiple store locations, overseeing staffing, performance, and daily operations to ensure consistency and efficiency across units
  • Assist in developing and formalizing Standard Operating Procedures (SOPs) to support scalable and consistent retail operations
  • Oversee new store openings across major U.S. markets, including interviewing and hiring store managers, conducting hands-on onboarding and training, and managing full store setup
  • Direct pop-up retail activations at high-profile events such as the Super Bowl Experience and WTA Tennis Tournaments to drive brand visibility and customer engagement
  • Build and maintain strong community partnerships in Chicago with colleges, tennis leagues, and local organizations to increase brand presence and drive foot traffic
  • Implement local marketing and engagement strategies to turn underperforming locations into high-traffic, high-performing stores

Executive Team Leader of Specialty Sales

Target
11.2018 - 03.2021
  • Managed payroll and delegated labor for sets and projects
  • Fostered a selling culture with emphasis on guest relations
  • Was the main point of contact when store manager was on a 9 month Leave of Absence
  • Led and developed department Team Leaders
  • Selected to mentor intern during the summer of 2020
  • Screened, recruited, interviewed and hired team members (I-9 and Compliance Training)

Operations Assistant Store Manager

Dick's Sporting Goods
04.2018 - 11.2018
  • Managed payroll and delegated labor by writing the weekly schedule
  • Managed the shipping and receiving process of the building
  • Analyzed a multitude of reports and metrics for patterns and author action plans for desired results
  • Led and developed high potential management candidates through to promotion

Sales and Service Assistant Store Manager

Toys R Us
01.2016 - 04.2018
  • Managed payroll and delegated labor by writing the weekly schedule
  • Led the truck processing crew
  • Successfully competed the Talent Assessment Program for Store Manager
  • Analyzed cashier metrics for coaching opportunities
  • Managed and developed department supervisors

Teacher

Rockford Regional Office of Education
08.2012 - 01.2016
  • Taught High School U.S. History, World History and Government
  • Administered and tracked students online courses through partnership with Compass Learning

Education

Bachelor of Science -

Illinois State University
Normal, IL

Skills

  • Multi-Unit Retail Management
  • Team Leadership & Staff Development
  • Operational Excellence & SOP Implementation
  • New Store Openings & Market Expansion
  • Community Engagement & Local Partnerships
  • Customer Experience & Brand Activation

Timeline

Retail Manager

Wilson Sporting Goods
07.2021 - Current

Executive Team Leader of Specialty Sales

Target
11.2018 - 03.2021

Operations Assistant Store Manager

Dick's Sporting Goods
04.2018 - 11.2018

Sales and Service Assistant Store Manager

Toys R Us
01.2016 - 04.2018

Teacher

Rockford Regional Office of Education
08.2012 - 01.2016

Bachelor of Science -

Illinois State University

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