Mark Martinez
South San Francisco,CA
Summary
Results-driven Parts and Service Director known for exceptional productivity and efficiency in task completion. Specialize in inventory management, customer service strategies, and operational improvements. Excel in leadership, communication, and problem-solving to enhance team performance and customer satisfaction.
Overview
1
1
year of post-secondary education
33
33
years of professional experience
Work History
Parts and Service Director
Putnam Gm Cadillac and Chevy
Burlingame, California
03.2024 - Current
- Oversaw parts inventory management and optimized supply chain processes.
- Coorinated service department schedules for efficient technician utilization.
- Enhanced customer service protocols to improve client satisfaction levels.
- Implemented training programs for service team on new vehicle technologies.
Service Manager
Rector Porsche Audi
Burlingame
06.2009 - 03.2024
- Managed service department operations and staff scheduling for customer satisfaction.
- Oversaw repair order processes to ensure timely completion of vehicle services.
- Coordinated communication between technicians and customers for service updates.
San Francisco Audi
Service Advisors
San Francisco, California
07.2006 - 06.2009
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Assistant Service Manager
Ron price motors
South San Francisco, California
11.2000 - 07.2006
- Assisted in managing daily service operations and customer interactions.
- Coordinated service schedules and technician assignments for efficient workflow.
- Coordinated service schedules and logistics for vehicle repairs and maintenance.
- Supported the Service Manager in training and mentoring junior staff members.
- Ensured compliance with safety standards and quality control measures.
Service Advisor
Rector Motor Car
Burlingame
09.1999 - 11.2000
- Coordinated service department workflow to ensure timely repairs and maintenance.
- Explained service recommendations and warranty information to clients clearly.
- Assisted customers with vehicle service inquiries and appointment scheduling.
Service Technician /Customer Service Advisor
Serramonte dodge
Colman, South Dakota
05.1993 - 09.1999
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various vehicle models to ensure optimal performance.
- Collaborated with team members to improve service efficiency and customer satisfaction.
Education
San Francisco State University
San Francisco, CA 08.1990 - 01.1992
Sacred Heart Cathedral High School
Skills
- Repair order management
- Vehicle diagnostics
- Customer relationship management
- Team leadership
- Problem solving
- Effective communication
Timeline
Parts and Service Director
Putnam Gm Cadillac and Chevy
03.2024 - Current
Service Manager
Rector Porsche Audi
06.2009 - 03.2024
San Francisco Audi
Service Advisors
07.2006 - 06.2009
Assistant Service Manager
Ron price motors
11.2000 - 07.2006
Service Advisor
Rector Motor Car
09.1999 - 11.2000
Service Technician /Customer Service Advisor
Serramonte dodge
05.1993 - 09.1999
San Francisco State University
08.1990 - 01.1992
Sacred Heart Cathedral High School