Mark McGough
Wilmington,NC
Summary
Dynamic sales professional with a proven track record at White Cap Construction Supply Inc., excelling in customer service and inventory management. Recognized for enhancing team performance and achieving sales targets through effective training and relationship building. Committed to safety compliance and problem-solving, and customer retention.
Professional with strong experience in rental industry. Skilled in customer service, inventory management, and problem-solving. Known for effective team collaboration and adaptability to changing needs. Reliable and results-driven, focused on delivering high-quality service and client satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
Work History
Sales & Rental Associate
A-Z Rentals
Wilmington,NC
10.2016 - 08.2025
- Managed rental inventory, ensuring accuracy and availability for customer needs.
- Assisted customers in selecting rental equipment based on requirements and preferences.
- Streamlined check-in/check-out processes to enhance efficiency and reduce wait times.
- Trained new associates on operational procedures and customer service standards.
- Coordinated logistics for equipment delivery and pickup, optimizing scheduling efficiency.
- Purchased parts for mechanics and tools for sale in showroom.
Manager, Sales and Customer Support
White Cap Construction Supply Inc.
Charlotte,Raleigh And Wilmington,NC
04.1986 - 06.2012
- Led sales team to achieve quarterly targets through strategic planning and execution.
- Developed training programs for customer support representatives, enhancing service quality and efficiency.
- Led logistics to improve delivery service.
- Purchased inventory and special items for customers individual needs.
- Mentored junior staff in sales techniques, contributing to their professional growth and performance improvement.
Education
Business Management
UNC Greensboro
Greensboro, NCSkills
- Teamwork
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking ability
- Reliability
- Safety compliance
- Relationship building
- Product knowledge
- Complaint resolution
- Inventory management
- Customer retention
- Telephone etiquette
- Sales techniques
- Product ordering
Timeline
Sales & Rental Associate
A-Z Rentals
10.2016 - 08.2025
Manager, Sales and Customer Support
White Cap Construction Supply Inc.
04.1986 - 06.2012
Business Management
UNC Greensboro