Dedicated owner with expertise in customer relations, small business operations, and relationship building. Proven ability to enhance service delivery and optimize logistics for improved client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner
Mark's Home Services, LLC
Buena Vista, GA
06.2020 - 12.2025
Oversaw daily operations, ensuring high-quality home services and customer satisfaction.
Managed scheduling and logistics for service appointments, optimizing resource allocation.
Developed marketing strategies to increase brand awareness and client base growth.
Trained and mentored staff on best practices for service delivery and customer interaction.
Plant Operator/Delivery Driver
Airgas
Columbus, GA
11.2018 - 10.2020
Operated and monitored production equipment, ensuring optimal performance and safety compliance.
Conducted regular inspections of machinery to identify maintenance needs and prevent downtime.
Collaborated with team members to streamline processes, enhancing overall efficiency in plant operations.
Trained new operators on equipment handling, safety protocols, and operational procedures.
Managed inventory production and control systems to enhance operational efficiency using SAP.
Driver Specialist
Great Lakes Cold Logistics
Warrendale, PA
06.2013 - 10.2020
Delivered freight efficiently while adhering to safety regulations and company policies.
Managed route planning to optimize delivery schedules and minimize delays.
Trained new drivers on operational procedures and best practices for safety.
Monitored vehicle maintenance, ensuring compliance with service schedules and regulations.
Education
No Degree - Business
Columbus College
Columbus, GA
High School Diploma -
Smiths Station High School
Smiths Station, AL
06-1980
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Inventory control
Forklift operation
Shipping and receiving
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.