Mark Merai
Summary
Results-driven business professional with an MBA and experience in sales, account management, customer relationship management, and business operations. Proficient in Salesforce CRM, lead generation, pipeline management, quoting, and cross-functional collaboration. Strong analytical, communication, and problem-solving skills with a proven ability to build customer relationships, identify business opportunities, and improve processes to support revenue growth and operational efficiency.
Overview
4
4
years of professional experience
Work History
Sales Development Representative
XE
Irvine, CA
07.2026 - Current
- Engaged potential clients through targeted outreach and cold calling strategies.
- Managed customer inquiries and provided product information effectively.
- Collaborated with marketing teams to align sales campaigns with customer needs.
- Conducted market research to identify new sales opportunities and trends.
- Documented lead interactions in CRM systems for tracking and follow-up.
Account Manager /Inside Sales Representative
Georg Fischer
Irvine, CA
09.2022 - 07.2026
- Managed customer accounts and maintained ongoing client relationships.
- Build long-term partnerships that improve retention, repeat business, and customer satisfaction.
- Identify revenue opportunities through consultative selling, upselling, and cross-selling.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintain accurate CRM records, pipeline activity, and account reporting.
Education
MBA - MBA, IT Project Management
Westcliff University
Irvine, CA04-2026
BBA - Business Administration And Management
Westcliff University
Irvine, CA05-2023
Associate of Arts - Business Accountancy
American River College
Sacramento, CA05-2021
Skills
- Lead generation
- Sales forecasting
- Account management
- CRM software
- Project management
- Process improvement
- Customer service
- Relationship building
Accomplishments
- 4-Time National Champion Water Polo Player.
- Former Division I athlete demonstrating discipline, leadership, resilience, and teamwork.
- MBA, IT Project Management, summa cum laude
Timeline
Sales Development Representative
XE
07.2026 - Current
Account Manager /Inside Sales Representative
Georg Fischer
09.2022 - 07.2026
MBA - MBA, IT Project Management
Westcliff University
BBA - Business Administration And Management
Westcliff University
Associate of Arts - Business Accountancy
American River College