Mark Miceli
4083 Sunbeam Rd. #1514,FL
Summary
Dynamic professional with extensive experience in operations management and team leadership, notably at Speedway Gas Station. Proven track record in enhancing customer satisfaction and optimizing inventory control. Skilled in money handling and decision-making, with a commitment to fostering a positive work environment and implementing effective marketing strategies.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Speedway Gas Station
Englewood, OH
07.2023 - 08.2025
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new staff on operational procedures and customer engagement strategies.
- Managed inventory control processes to maintain optimal stock levels and reduce waste.
- Implemented promotions and marketing strategies to enhance sales performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Dishwasher Supervisor/Preparation
Guiseppes Steel City Pizza
Daytona Beach, FL
05.2022 - 04.2023
- Supervised dishwashing staff to ensure efficient workflow and adherence to safety standards.
- Trained new employees on proper equipment usage and sanitation procedures.
- Implemented improved cleaning protocols, enhancing kitchen hygiene and efficiency.
- Coordinated dishwashing schedules to optimize labor resources during peak hours.
Sole Proprietor
One Nation Under Construction
Vail, CO
01.2006 - 01.2022
- Managed project schedules and budgets to ensure timely completion of construction projects.
- Coordinated subcontractors and suppliers for efficient workflow and resource allocation.
- Oversaw quality control processes to maintain high standards in construction deliverables.
- Developed and implemented safety protocols, enhancing workplace safety compliance.
- Evaluated project performance, identifying areas for process improvement and cost reduction.
Warehouse Manager
Miceli Trucking
Denver, CO
01.2010 - 01.2014
- Oversaw daily warehouse operations to ensure efficient workflow and timely order fulfillment.
- Managed inventory levels, reducing discrepancies through regular audits and cycle counts.
- Trained new staff on safety protocols and operational procedures to enhance workplace safety.
- Implemented process improvements that increased productivity and reduced operational costs.
- Fostered a culture of continuous improvement by encouraging staff feedback and innovative solutions.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Education
GED -
Colorado Mountain College
Eagle, COCertified Pool Operator - Pool Operations
Colorado Mountain College
Glenwood Springs, COSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Recruiting and interviewing
- Operations management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Manager
Speedway Gas Station
07.2023 - 08.2025
Dishwasher Supervisor/Preparation
Guiseppes Steel City Pizza
05.2022 - 04.2023
Warehouse Manager
Miceli Trucking
01.2010 - 01.2014
Sole Proprietor
One Nation Under Construction
01.2006 - 01.2022
GED -
Colorado Mountain College
Certified Pool Operator - Pool Operations
Colorado Mountain College