Mark Miller
Wilmington,DE
Summary
Seasoned Auto Claims Adjuster with 3-year background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies.
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
Overview
18
18
years of professional experience
Work History
Auto Damage Adjuster
Geico
09.2021 - Current
- Coordinated with local body shops to determine necessary repairs and obtained rental vehicles for customers for duration of restoration process.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Enhanced customer satisfaction by delivering honest advice to policyholders and claimants in regards to repair work and body shop processes.
Bar Manager, Bartender, Server
Iron Hill Brewery and Restaurant
04.2011 - 01.2020
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Exhibited flexibility to anticipate the needs of guests and develop an atmosphere that was comfortable and satisfying, by providing them with quality beverages and excellent service
- Organized and managed inventory and ordering processes for the store, working within budget and keeping accurate records
- Demonstrated the ability to work independently and as part of a team in developing strategies to sell beer, educate customers, maintain product quality, and remain within legal requirements associated with the restaurant
- Responded quickly to guest concerns and adapted conflict resolution strategies to meet individual needs
Teacher
Hillcrest Elementary, Kelly Educational Staffing
09.2010 - 12.2013
- Fostered student curiosity and interest through creative hands-on activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Mobile Sales Consultant
Best Buy
03.2007 - 12.2010
- Selected correct products based on customer specifications and explained details and functionality of each.
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
- Pleasantly greeted customers and determined individual needs by asking appropriate questions.
- Provided information about network policies, contract parameters and payment plans.
Education
PA PreK-4 Teaching Certificate : Instructional 1 - Education
West Chester University of Pennsylvania
West Chester, PABachelor of Arts - History
University of Delaware
Newark, DESkills
- Strong analytical skills
- Risk assessment
- Claims investigation
- Excellent Customer service
Timeline
Auto Damage Adjuster
Geico
09.2021 - Current
Bar Manager, Bartender, Server
Iron Hill Brewery and Restaurant
04.2011 - 01.2020
Teacher
Hillcrest Elementary, Kelly Educational Staffing
09.2010 - 12.2013
Mobile Sales Consultant
Best Buy
03.2007 - 12.2010
PA PreK-4 Teaching Certificate : Instructional 1 - Education
West Chester University of Pennsylvania
Bachelor of Arts - History
University of Delaware
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