Summary
Overview
Work History
Education
Skills
Refrences
Certification
Timeline
Generic

Mark Miner

Lincoln,United States

Summary

Seasoned professional with a proven track record in asset protection, theft, organized retail crime investigations, risk management, and customer relations. Excelled in reducing loss and enhancing safety through effective surveillance, apprehensions, and investigations. Skilled in communication and problem-solving, significantly improving compliance and operational efficiency. Demonstrates a strong ability to analyze and implement strategic preventive measures.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Asset Protection Agent

Nordstrom
05.2023 - Current
  • Partnered with store managers on a basis to conduct loss investigations.
  • Partnered with law enforcement, investigators, and the DA's office pertaining to theft and organized retail crime subjects.
  • Maintained the safety and security of premises, visitors, and employees.
  • Detained shoplifters and contacted local law enforcement for immediate assistance.
  • Monitored access control systems, CCTV cameras and alarm systems to ensure the safety of assets.
  • Interviewed individuals suspected of internal theft or shoplifting.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Controlled reduction of loss inventory by protecting company assets.

Asset Protection Detective

Macy’s
10.2021 - 05.2023
  • Detained shoplifters, following local laws and company policies governing apprehensions.
  • Initiated associate investigations, uncovering suspicious activities.
  • Constructed detailed case and investigative reports for local authorities.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Reviewed CCTV footage to obtain evidence of theft.

Asset Protection Specialist

Target
09.2020 - 10.2021
  • Initiated associate investigations, uncovering suspicious activities.
  • Constructed detailed case and investigative reports for local authorities.
  • Maintained safety and security of premises, visitors and employees.
  • Produced well-written reports detailing shoplifting and attempted theft.

Guest Service Associate

Target
10.2018 - 09.2020
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Sales Manager, Music Instruction

NorCal Guitar Supply
04.2016 - 09.2018
  • Developed and implemented new sales strategies to update product lines.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Performed sales consultations and educated clients on products and services.
  • Attended trade shows for in-person engagement and network building.

Education

Some College (No Degree) - General Literature, Music

Sierra College
Rocklin, CA

Skills

  • Risk management
  • Crime trend analysis
  • Surveillance techniques
  • CCTV monitoring
  • Communication
  • Customer relations
  • Problem-solving abilities
  • Investigations
  • Interviewing techniques
  • Evidence handling

Refrences

  • Michelle Johnson/Nordstrom Store Manager (214) 683-3541
  • Eric Davidson/Macy's Asset Protection Manager (916) 350-0185
  • Nicki Garing/Lieutenant Citrus Heights Police Department (831) 419-6039
  • Joshua Wyatt/Friend (916) 759-3292

Certification

American heart Association Heart Saver First Aid/CPR ARD. Certificate number IMP24ZKRDHJ4.

Timeline

Asset Protection Agent

Nordstrom
05.2023 - Current

Asset Protection Detective

Macy’s
10.2021 - 05.2023

Asset Protection Specialist

Target
09.2020 - 10.2021

Guest Service Associate

Target
10.2018 - 09.2020

Sales Manager, Music Instruction

NorCal Guitar Supply
04.2016 - 09.2018

Some College (No Degree) - General Literature, Music

Sierra College

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