Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicholas J Gauntner

Charlotte,NC

Summary

Self-motivated energetic team player seeking a challenging position within an organization where I can make a positive contribution to their success by utilizing my strong interpersonal, communicational, and analytical skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Asset Protection Agent

Nordstrom
01.2022 - Current
  • Maintained safe environment for customers and store employees by monitoring and correcting safety concerns and guiding customer traffic.
  • Helped create ideal atmosphere for diverse workforce and customer base.
  • Responded to customers and diffused escalated situations to maintain security and top customer service delivery.
  • Mentored and coached store employees on safety techniques and rules.
  • Prevented company asset loss through surveillance, employee package checks, trash checks and enforcement of civil and criminal laws pertaining to retail security.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Built professional relationships with local law enforcement and other related organizations.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.

Loss Prevention Officer

The Westin Charlotte
05.2021 - 10.2021
  • Continuously patrol premises to secure patrons and property
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
  • Detected suspicious activities and watched for criminal acts and rule infractions
  • Monitored CCTV Cameras
  • Maintained the employee entrance; where applicable signed-in vendors
  • Provided strong communication skills as well as safety and security in a 750-room luxury hotel.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.

Loss Prevention Officer

W Hotel
10.2019 - 06.2021
  • Perform daily functions as it relates safety and security at a 517-room luxury hotel
  • Duties include but are not limited to; operation and monitoring of CCTV system, protection of hotel assets, conducting investigations and completing detailed reports, administering first aid, enforcement of rules and regulations, dignitary protection, access control, responding to emergency situations, and intricate working knowledge of fire alarm system
  • Positive interaction with guests, management, and associates to ensure company goals and mission statement are met.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
  • Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Implemented and maintained loss prevention programs in close collaboration with store management.

Assistant Baseball Coach

Westminster Academy
09.2019 - 06.2021
  • Direct involvement in the facilitation of all athletic functions relating to baseball operations at an exclusive private high school
  • Responsible for successful training and instruction of student athletes in fundamentals, advanced skills, sportsmanship, nutrition, physical conditioning, individual development, and academic accountability, as well as acted as a mentor and positive role model
  • Fostered positive relationships with school administration, athletic donors, parents, and entire student body
  • Took active role in maintenance and preparation of facilities at athletic complex.
  • Assisted head coach in baseball practice and game planning, skill development, upkeep of field and recruitment of student-athletes.
  • Assessed players' skills by closely monitoring players during practice and competitions.
  • Supervised activities and reacted accordingly to injuries and emergencies, communicating with proper medical staff in critical situations.
  • Monitored athletes' use of equipment to verify safe and proper use.
  • Managed strength training and conditioning programs to help players maintain prime physical condition throughout season.
  • Coached players on specific position requirements such as pitching and catching.
  • Planned exercise regimens targeting individual needs and enhancing personal results.
  • Supervised and coordinated staff, assessing program details and experts in each role.

Education

B.A. Degree - progress

Associate Degree - Sports Marketing and Management

University of Northwestern Ohio
Lima, OH

Skills

  • Active Listening
  • Data Tracking
  • Archival Management
  • Physical Detention of Suspects
  • Recovering Merchandise
  • Team Meetings
  • Internal Loss Prevention
  • Footage Review
  • Physical Apprehensions
  • Internal Fraud
  • Risk Management
  • Security and Asset Protection
  • Theft Investigation

Certification

CPR Certified

Timeline

Asset Protection Agent

Nordstrom
01.2022 - Current

Loss Prevention Officer

The Westin Charlotte
05.2021 - 10.2021

Loss Prevention Officer

W Hotel
10.2019 - 06.2021

Assistant Baseball Coach

Westminster Academy
09.2019 - 06.2021

B.A. Degree - progress

Associate Degree - Sports Marketing and Management

University of Northwestern Ohio

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Nicholas J Gauntner