Mark Moore
Grand Ledge
Summary
Detail-oriented professional with a strong background in claims investigation and insurance review. Proven ability to manage high-severity claims and deliver timely resolutions through effective communication and negotiation.
Overview
8
8
years of professional experience
Work History
Branch Claim Representative - Large Loss
Auto-Owners Insurance Company
Lansing, MI
02.2025 - Current
- Support large loss field adjusters on high-severity residential and commercial property claims.
- Communicate directly with insureds and vendors to gather documentation to ensure timely claim handling.
- Prepare and document payment requests and authority justifications for large-dollar settlements.
- Act as a liaison between field adjusters, vendors, and internal departments to ensure smooth and timely claim handling.
Branch Claim Representative - CAT Claims
Auto-Owners Insurance Company
Lansing, MI
07.2022 - 02.2025
- Managed high volume commercial and property claims related to weather events.
- Negotiated claim settlements directly with policyholders and contractors to reach fair and timely resolutions.
- Revised and approved repair estimates using Xactimate and internal claim systems to ensure accurate pricing.
- Communicated complex coverage determinations clearly and professionally to insureds.
Police Officer
City of East Lansing
East Lansing, MI
08.2020 - 07.2022
- Enforced laws and regulations to maintain public safety and order.
- Conducted thorough investigations of incidents, ensuring accurate documentation and reporting.
- Collaborated with community members to build trust and enhance crime prevention efforts.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Jail Service Officer
City of East Lansing
East Lansing, MI
05.2019 - 01.2020
- Managed booking and intake processes, verifying documentation and conducting background checks.
- Oversaw the safety and well-being of all prisoners and staff of the lockup facility.
- Contributed to the overall security of the facility by conducting regular perimeter checks and maintaining surveillance equipment.
- Responded promptly to emergencies within the facility, minimizing potential harm to inmates and staff members alike.
Police Cadet
City of East Lansing
East Lansing, MI
07.2018 - 05.2019
- Answered and routed non-emergent calls for information and to ensure efficient handling.
- Assisted the patrol department in various tasks around the facility.
- Performed routine perimeter sweeps to ensure staff and community safety.
- Processed fingerprint applications.
Education
Criminal Justice
Lansing Community College
Lansing, MINo Degree - Criminal Justice
Ferris State University
Big Rapids, MISkills
- Claims investigation
- Insurance claims review
- Time management
- Decision-making
- Coverage determination
- Conflict resolution
Timeline
Branch Claim Representative - Large Loss
Auto-Owners Insurance Company
02.2025 - Current
Branch Claim Representative - CAT Claims
Auto-Owners Insurance Company
07.2022 - 02.2025
Police Officer
City of East Lansing
08.2020 - 07.2022
Jail Service Officer
City of East Lansing
05.2019 - 01.2020
Police Cadet
City of East Lansing
07.2018 - 05.2019
Criminal Justice
Lansing Community College
No Degree - Criminal Justice
Ferris State University