Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mark Mullin

Community Specialist & Guest Experience Manager
Wexford,PA

Summary

Dynamic professional with a proven track record at lululemon, enhancing guest experiences and driving sales through strategic community approach and team leadership. Excelled in leveraging technology for business growth and mastering digital services, including Google My Business Profiles. Skilled in building authentic relationships and adept at both physical fitness program design and nutrition coaching, showcasing a blend of interpersonal and technical skills.

Professional with solid background in community engagement and management. Skilled in fostering collaboration, driving member participation, and managing successful initiatives. Strong focus on delivering results through effective communication, strategic planning, and adaptability to evolving needs. Reliable team player adept at problem-solving and building strong relationships.

Overview

9
9
years of professional experience
2
2
Certifications

Work History

Community Specialist

Lululemon
01.2024 - Current
  • Generate traffic to support driving sales through authentic relationship building, identifying impactful regional ambassador's as well as consistent community engagement.
  • Responsible for budget and ROI of local events, strategic investments in product and local relationships.
  • Enrolling and communicating with team of 40+ educators in current community initiatives, store strategies and standard operating procedures to maximize successful connections and generation of business to our store.

Guest Experience Lead

Lululemon
06.2021 - 01.2024
  • Managed and lead team of 40+ educators to maximize guest experience in store and to hit KPI's such as conversion and units per transaction. Our store during my tenure, was a consistent leader in regional conversion averaging around 40% vs the typical 20% of a mall location.
  • Supported growing store from just under $9 million in annual revenue to over $14 million in annual revenue
  • Responsible for supply ordering & inventory management, development of educators and fellow co workers and feedback in the moment to help close any gaps in store processes

Group Trainer & Sales Associate

Orangetheory
08.2018 - 05.2023
  • Responsible for executing Orangetheory fitness classes with energy & education, leading a group of up to 36 members.
  • Contacted potential leads through phone calls to invite them into the studio, onboard the prospect through their first workout and present + close membership sales after the workout.
  • Google sheet management to track sales pipeline and ensuring each prospect or member is in the correct part of the sales flow with proper outreach and follow up.

Physical Therapist Aide

Comprehensive Sports Care Specialist
01.2016 - 05.2018
  • Responsible for managing patient paperwork and ensuring proper progression & documentation to be passed to physical therapist.
  • Create a welcoming and pleasant atmosphere as patients work through their rehabilitation program.
  • Ensure facility is clean, organized and support with daily processes such as handling patient onboarding & talking to potential clients over the phone for booking initial appointment.

Education

Exercise Science

University of Pittsburgh
Pittsburgh, PA
05.2001 -

Exercise Science

Bucks County Community College
Newtown, PA
05.2001 -

Skills

    Technology & Business- created an Investor's Daily Brief dashboard through prompt coding with AI to support users in understanding the stock market and economic metrics

    Health & Fitness- designed, executed and managed health & fitness programs for kid's Worked with Pine Richland School District, Aquinas Academy and Steel City Squash (Non Profit in Pittsburgh focused on supporting inner city youth)

    Digital Services- expert in Google My Business Profile specializing in local service based businesses

Certification

ACSM Certified Personal Trainer

Timeline

ACSM Certified Personal Trainer

01-2027

NASM Nutrition Coach

01-2026

Community Specialist

Lululemon
01.2024 - Current

Guest Experience Lead

Lululemon
06.2021 - 01.2024

Group Trainer & Sales Associate

Orangetheory
08.2018 - 05.2023

Physical Therapist Aide

Comprehensive Sports Care Specialist
01.2016 - 05.2018

Exercise Science

University of Pittsburgh
05.2001 -

Exercise Science

Bucks County Community College
05.2001 -

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Mark MullinCommunity Specialist & Guest Experience Manager