Mark Norman
Market Street
Lubbock
16
years of professional experience
Dynamic Frozen Food Manager at Market Street with a proven track record in inventory management and team leadership. Enhanced guest satisfaction through effective communication and training, while reducing waste and improving profitability. Skilled in stock rotation and safety training, fostering a positive work environment that promotes teamwork and operational excellence. Ready to step into the Assistant Grocery Manager role to drive department and store profitability, mentor team members, and deliver an exceptional shopping experience to our guests.
Work History
Frozen Food Manager
1 Year 7 Months- Managed frozen food department stocking, rotation, and product presentation to maintain aisle standards.
- Monitored inventory levels and placed orders to support consistent product availability.
- Inspected freezer cases for proper temperatures and equipment performance to protect product quality.
- Replenished shelves and faced merchandise to improve customer accessibility and department appearance.
- Removed damaged or expired items and enforced rotation practices to reduce shrink.
- Coordinated with receiving teams to verify frozen deliveries and organize backroom storage.
- Assisted customers with product locations, substitutions, and special requests in frozen department.
- Established effective communication channels between team members, fostering a positive work environment and enhancing teamwork capabilities.
- Managed loss prevention efforts, reducing waste and improving profitability.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Shift Leader
1 Year 6 Months- Supervised shift operations to maintain service speed, quality, and crew coordination.
- Trained crew members on food safety, station procedures, and customer service standards.
- Assigned tasks during peak periods to support smooth workflow and timely order completion.
- Monitored cash handling and register accuracy during opening, closing, and shift changes.
- Resolved customer concerns promptly while protecting brand standards and guest satisfaction.
- Supported inventory checks and restocking to prevent service delays and product shortages.
- Communicated shift updates clearly to management and team members for consistent daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Small Business Co-Owner
6 Years 8 Months- Directed daily masonry operations, aligning crew schedules, material deliveries, and project timelines.
- Prepared accurate estimates and proposals for residential and commercial masonry work.
- Managed client communications, clarified scopes, and resolved project concerns promptly.
- Coordinated subcontractors and labor assignments to maintain workflow continuity.
- Reviewed workmanship for quality, ensuring finishes met company and client expectations.
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma
Skills
Guest satisfaction
Food safety
Safety training
Stock rotation
Inventory management
Time management
Attention to detail
Reliability
Team leadership
Active listening
Timeline
Frozen Food Manager
Market Street
04.2025 - CurrentRead More
Shift Leader
Taco Bell Inc.
10.2024 - 04.2026Read More
Small Business Co-Owner
A1 Masonry
02.2011 - 10.2017Read More
Manatee High School
High School Diploma
Read More