Mark Ollivierre
Long Island
Summary
Proven and accomplished retail leader with extensive experience managing store operations, driving sales performance, and leading high-performing teams across multiple locations. Skilled in strategic planning, operational efficiency, team development, and fostering customer-centric environments. Adept at implementing company initiatives, analyzing performance metrics, and exceeding sales targets through innovative strategies and exceptional leadership.
Overview
15
15
years of professional experience
Work History
General Manager
Movado
11.2024 - Current
- Spearheaded recruitment, payroll optimization, and traffic-based scheduling to handle peak volume, directly driving a $500k sales lift over LY (Last Year).
- Analyzed sales data to identify growth opportunities, implementing targeted strategies that improved conversion rates and maximized revenue.
- Developed and executed regional marketing initiatives and promotional events, increasing foot traffic and sales by 15%.
- Led and motivated a team of sales associates, providing training, coaching, and performance evaluations to enhance productivity.
- Fostered a collaborative team culture, promoting open communication and mutual respect, resulting in improved employee retention and satisfaction.
- Supported cross-store initiatives, sharing best practices and aligning operations with district-wide goals to ensure consistency and compliance.
Uber Driver - Independent Contractor
Uber Technologies, Inc
Long Island, NY
01.2011 - Current
- Provided consistent, reliable, and safe transportation services to a diverse customer base, adhering to all traffic laws and company safety standards.
- Managed trip logistics and efficient routing using GPS and navigation applications, optimizing travel time and fuel consumption.
- Delivered exceptional customer service, maintaining a professional and friendly demeanor, assisting passengers with luggage, and ensuring a comfortable and clean vehicle environment.
- Demonstrated strong time management and organizational skills through effective trip planning, adherence to schedules, and proactive vehicle maintenance.
- Utilized in-app technology for dispatch, fare calculation, payment processing, and communication with passengers.
- Resolved minor customer issues and navigated unexpected situations with composure and professionalism, ensuring positive outcomes.
- Maintained detailed trip records and financial transactions as an independent contractor.
- Consistently achieved high customer satisfaction ratings by prioritizing passenger comfort, safety, and a positive travel experience.
Store Manager
Sunglass Hut
01.2011 - 07.2017
- Managed all aspects of store operations, including hiring, training, and supervising a team of 12+ sales associates, ensuring consistent delivery of exceptional customer service and product knowledge.
- Drove sales performance by implementing effective sales strategies, personalized customer engagement, and upselling techniques, consistently exceeding store targets by 10-20%.
- Oversaw inventory control, visual merchandising, cash handling, and compliance with loss prevention, safety, and security protocols, reducing shrinkage by 25%.
- Developed and executed store-level action plans to align with company-wide objectives, contributing to regional success through effective communication with district leadership.
- Resolved complex customer inquiries and complaints, enhancing brand loyalty and achieving a 95% customer satisfaction rating.
- Streamlined operational processes, including opening/closing procedures and reporting, to improve efficiency and ensure compliance with corporate standards.
Education
High School Diploma - undefined
West Babylon High School
West Babylon, NYSkills
- Multi-Store Management & Operational Oversight
- Strategic Sales Planning & Execution
- Team Leadership & Development
- CRM & POS Systems
- MS Office Suite
- Problem Anticipation & Resolution
- Payroll & Budget Management
- Loss Prevention & Compliance
Interests
Retail Strategy Development, Team Building & Leadership, Customer Experience Enhancement
Timeline
General Manager
Movado
11.2024 - Current
Uber Driver - Independent Contractor
Uber Technologies, Inc
01.2011 - Current
Store Manager
Sunglass Hut
01.2011 - 07.2017
High School Diploma - undefined
West Babylon High School