Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Mark Onate

Wimauma,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Richard Jordan
Bradenton, FL
07.2020 - Current
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Performed administrative tasks such as filing paperwork, updating databases.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

Some College (No Degree) - Business Administration And Management

Hillsborough Community College
Tampa, FL

Skills

  • Data Collection
  • Product Knowledge
  • Data Entry
  • Complaint Resolution

Accomplishments

  • I once won a Minority Spelling Bee when i was 13, I received a big trophy and $200 and then proceed to spend it all on food and clothing.

Languages

Spanish
Limited

Certification

  • I have my OSHA 30-Hour Construction Safety and Health Card.
  • I have a College Certificate for Business Specialist.

References

References available upon request.

Timeline

Customer Service Representative

Richard Jordan
07.2020 - Current

Some College (No Degree) - Business Administration And Management

Hillsborough Community College

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Mark Onate