Mark Osterman
United Parcel Service
1
Certification
2027
years of professional experience
Results-driven logistics and sales professional with 30 years of experience in transportation and customer relations. Expertise in exceeding company goals while ensuring compliance with DOT/FAA safety regulations. Background as BDC Manager enhances customer communication strategies, turning objections into opportunities through effective dialogue. Leverages industry knowledge and communication skills to achieve success in fast-paced environments.
Work History
CDL-A / Full-Time Driver
6 Years 7 Months- Delivered/picked up packages while fostering strong customer relationships to enhance service satisfaction.
- Transported freight from hub to various locations across North Texas, ensuring timely delivery and adherence to schedules.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with maintenance standards.
- Managed unloading operations, ensuring accurate completion of administrative paperwork to maintain compliance and operational efficiency.
- Deliver/pick up packages efficiently while building strong professional customer relationships.
- Manage unloading operations and ensure accurate completion of all administrative paperwork.
Campus Support Liaison
2 Years- Collaborated with Campus Police and administration to address safety and operational security concerns.
- Oversaw facility access control, ensuring secure building entry and timely classroom locking/unlocking.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Independent Contractor DOT Driver
- Inspected and transported new travel trailers, ensuring full compliance with DOT regulations to uphold safety standards.
- Managed vehicle maintenance logs and completed all transport documentation accurately, supporting seamless operations.
- Coordinated logistics and scheduling for timely transportation of freight across regions.
- Implemented best practices for load securing to minimize damage during transit.
BDC Sales Manager
2 Years- Delivered product consultations and managed inventory using DealerSocket CRM to support sales processes.
- Exceeded sales goals by following up on leads and upselling services to enhance customer satisfaction.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Ramp Agent
- Loaded and unloaded freight while adhering to safety protocols and operational guidelines.
- Operated ground support equipment to ensure timely aircraft servicing and cargo handling.
- Communicated effectively with team members to coordinate efficient ramp operations.
- Conducted routine inspections of equipment to maintain safety and operational efficiency.
Courier
33 Years 7 Months- Certified to transport dangerous goods safely, ensuring compliance with federal regulations and enhancing safety standards.
- Certified to handle, prepare, and transport dangerous goods under federal regulations.
- Delivered packages within designated routes, achieving on-time arrivals and contributing to customer satisfaction.
- Communicated with customers to confirm delivery details and resolve inquiries, fostering positive customer relations.
Education
Coursework - IT Management
Coursework - General Studies
Skills
Logistics: DOT Regulations
FAA Weight & Balance
Dangerous goods certification
DealerSocket CRM
Route optimization
Safety: Safe Driving Awards
Incident-Free Record
Preventive Maintenance
Accomplishments
- Winner of multiple UPS Safe Driver Awards
- Winner of multiple FedEx Express Bravo Zulu awards for outstanding service
- Multiple awards for Salesman of the month at McClain's RV
- Supervised team of 3-40 staff members.
Certification
- Class A CDL - 2025
- Triples/Doubles endorsements - 2025
- HAZMAT and Spill Clean-up certified - 1997
Timeline
CDL-A / Full-Time Driver
United Parcel Service
01.2020 - CurrentRead More
Campus Support Liaison
North Central Texas College
01.2018 - 01.2020Read More
BDC Sales Manager
McClain's RV
01.2015 - 01.2017Read More
Courier
FedEx Express
01.1993 - 2014Read More
North Central Texas College
Coursework from General Studies
Read More
Independent Contractor DOT Driver
Self-employeed
2017 - 2018Read More
Ramp Agent
Federal Express
2014 - 2015Read More
Western Governors University
Coursework from IT Management
Read More