Mark Peoples
Tuscaloosa Regional DCH
Tuscaloosa
1
Certification
12
years of professional experience
Professional healthcare manager with deep expertise in patient services. Proven track record of enhancing patient experience and optimizing operational efficiency. Strong emphasis on team collaboration and adaptability to changing needs. Skilled in conflict resolution, staff training, and process improvement. Reliable and results-driven with passion for improving healthcare delivery.
Work History
Patient Services Manager
2 Years 2 Months- Oversaw and managed the nutritional needs of patients, maintained compliance with dietary restrictions, and maintained high levels of patient satisfaction. involved in hiring, training, and supervising staff, as well as participating in quality assurance programs.
- Key Responsibilities:
- Led cross-functional teams to identify areas for process improvement, enhancing overall patient care quality.
- Analyzed patient feedback data to implement targeted changes in service delivery, increasing satisfaction scores.
- Facilitated constructive feedback sessions with both patients and staff members to identify areas needing improvement within the facility.
- Enhanced staff performance through regular training and effective communication methods.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Operational Management: Overseeing the daily operations of the patient services department, including food preparation, delivery, and service.
- Staff Management: Hiring, training, and supervising patient services staff, including patient dining assistants.
- Compliance: Adhering to all relevant regulations, policies, and procedures, including HIPAA, patient rights, and accreditation standards.
- Managed daily operations of patient services department, including food preparation, delivery, and service coordination.
- Communicated with patients, families, medical staff, and team members to ensure effective care coordination.
- Streamlined patient intake processes to enhance workflow efficiency and reduce wait times.
- Implemented staff training programs to improve service delivery and patient satisfaction.
- Managed scheduling systems to optimize resource allocation and minimize appointment overlaps.
Food & Beverage Manager
2 Years 4 Months- Duties Include Adhering to the company’s mandated F&B menu and purchasing programs. Maintained budgeted revenue, costs of sales, labor, and supplies; reviewed monthly profit & loss statements and adjusted operations to align with financial goals. Working with the Operations team and Sales staff to plan, supervise, and execute for all events, supervising the preparation and service of all food and beverage (in addition to cleanup); assist with cooking when needed. Estimated food consumption and made purchases from our specified food and beverage program; scheduled staff efficiently to accommodate shifts in business volume. Work with the center’s management to recruit, hire, train, and retain a rock star kitchen and bartending staff. Ensuring that our product quality, freshness, and pre-supervised preparation, portioning, garnishing, and storage of food to ensure quality, freshness, and presentation met company standards, while staying current with food and beverage trends.t maintenance and implement/conduct sanitation audits and cleaning schedulesManaged kitchen equipment maintenance and conducted sanitation audits and cleaning schedules to ensure compliance with local Department of Health regulations.
- Report them to the General Manager.
- Directed daily operations of food and beverage services, ensuring high standards of quality and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste across all outlets.
- Trained and mentored staff on service excellence, fostering a team-oriented environment for enhanced performance.
Front of House Manager
3 Years 2 Months- Managed restaurant front of house staff of 35+ service team members and assisted in various management roles. Handled scheduling, floor plans, manager table visits, and all catering inquiries.
- Oversaw daily front of house operations, ensuring exceptional customer service and adherence to quality standards.
- Developed training programs for new staff, enhancing team performance and operational efficiency.
- Managed scheduling and staffing to optimize service levels during peak hours.
Levy Supervisor (Concessions)
2 Years- Supervised the concessions teams.
- Oversaw daily operations, ensuring adherence to quality standards and efficient service delivery.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Implemented process improvements, reducing waste and increasing operational efficiency across multiple shifts.
Account Manager
1 Year 11 Months- Duties include maintaining records of income and expenditures, personnel and equipment, securing and ensuring all equipment is in working order, taking weekly inventories of supplies, materials, and food, trains new employees, recommends dismissals, acts as liaison between building occupants or administrators, and HCSG staff, achieves and maintains training equipment, and trains manager in training. Also Also provides leadership support, coordination, and guidance to ensure that quality standards, inventory levels, safety guidelines and customer service expectations are met.
- Managed client relationships, ensuring satisfaction and retention through proactive communication.
- Developed tailored service plans to meet diverse client needs within healthcare settings.
- Collaborated with cross-functional teams to streamline operations and enhance service delivery.
Production Manager
6 Months- Supervised drivers, storeroom, dish room, and diet office employees. Conducted sanitation audits daily and weekly, confirmed all employees were present in their assigned locations during shifts, trained employees on recipes, consistencies, cooking techniques, and sanitation, completed temperature logs for equipment and food, controlled inventory, held production meetings before shifts, loaded boxes with accuracy, upheld CMS/JACHO compliance standards, and completed routine in-servicing.
- Oversaw production operations to ensure compliance with health and safety regulations.
- Streamlined workflows to enhance efficiency and reduce operational costs.
- Led cross-functional teams in implementing process improvements and best practices.
Child Nutrition Program Manager
2 Years 3 Months- Supervised a staff of 4 or more and completed food preparation, food allergens, cleaning duties, operation speed, truck orders, production records, and bank deposits.
- Developed and implemented nutrition programs aligning with educational standards.
- Collaborated with stakeholders to enhance student health and wellness initiatives.
- Evaluated program effectiveness through data analysis and feedback collection.
Education
High School - Health Administration
Bachelor of Science - Health Administration
Skills
Patient Care Coordination
Nutritional Needs Assessment
Nutritional management
Health Compliance Standards
Food preparation standards
Ability to produce quality and a consistent product.
Staff Performance Management
Customer service etiquette
Accomplishments
- Nutrition and Food Service Professional Training (University of Florida)
- Commander’s Award for Excellence
- Certified Trainer in Food Expedition
- ServSafe Certified
- Nutrition 101: A Taste of Food and Fitness
- Mandated Reporters Training
- New Child Nutrition Manager’s Course(11.5hrs.)
- 2014-2015 Tuscaloosa City Schools Customer Service Award
- 2015-2016 Tuscaloosa City Schools Customer Service Award
- 2015-2016 Tuscaloosa City Schools Leadership Award
Certification
- Food Allergies and Celiac Disease Training - 7/27/2026
- Financial Controls Training - 2/2/2026
- ServSafe Certification - Expires 05/05/2027
Timeline
Patient Services Manager
Tuscaloosa Regional DCH
06.2024 - CurrentRead More
Food & Beverage Manager
Bowlero
02.2022 - 06.2024Read More
Front of House Manager
Metro Diner
12.2018 - 02.2022Read More
Levy Supervisor (Concessions)
Levy Restaurants
08.2018 - 08.2020Read More
Production Manager
Healthcare Services Group
06.2017 - 12.2017Read More
Account Manager
Healthcare Services Group
01.2017 - 12.2018Read More
Child Nutrition Program Manager
Tuscaloosa City School System
02.2015 - 05.2017Read More
Paul W. Bryant High School
High School from Health Administration
Read More
University of Phoenix
Bachelor of Science from Health Administration
Read More
Military Experience
- Fort Knox Fort Knox, KY 40121 Basic training: E4 (Specialist) Graduation September 19, 2008
- Fort Sam Houston Fort Sam Houston, TX 78234 A.I.T Graduation October 13, 2008