MARK A. PHINISEE
Hertz Car Rental
Jackson,USA
1
Language
31
years of professional experience
Business Relations/ Community Relations Representative building provider partnerships that support Medicaid wellness enrollment and community outreach. Coordinates program enrollment, regulatory compliance, and member engagement across healthcare settings. Connects providers and community stakeholders to strengthen access to services and improve program participation.
Work History
Lead Driver
7 Months- Directed daily fleet operations to guarantee vehicle availability and readiness for customer service.
- Oversaw daily fleet operations, ensuring vehicle availability and readiness for customer service.
- Guided and instructed new drivers on safety protocols and operational procedures.
Business Relations/ Community Relations Representative
3 Months- Liaised between All Health Choice and healthcare providers to promote wellness program for Mississippi Medicaid members. Responsible for developing relationships, facilitating program enrollment, ensuring regulatory compliance and supporting community engagement initiatives that improve members' health outcomes. Collaborated with healthcare providers and EQHQ programs.
Transporter
6 Months- Transport vehicles within our airport locations to various services areas.
- Move vehicles between airport and neighborhood locations.
- Provide outstanding customer service
- Follow all safety policies and procedures
Career Coach
1 Year 3 Months- Provided one-on-one and group career coaching sessions, resulting in successful job placements within six months.
- Developed and refine professional resumes, cover letters, and LinkedIn profiles, leading to improvement in interview callback rates.
- Conducted comprehensive mock interview sessions and job search strategy workshops, increasing client interview success.
- Offered industry-specific job market insights and networking strategies, enhancing client engagement with recruiters
Job Recruiter
7 Months- Utilized data-driven recruitment strategies, improving hiring efficiency and reducing cost-per-hire.
- Conducted interviews and assessed candidate qualifications, ensuring an success rate in placements.
- Implemented new sourcing techniques, expanding talent pipelines and increasing applicant diversity.
- Coordinated offer negotiations and onboarding processes, contributing to a new-hire satisfaction rate
Community Relations Specialist
4 Years 5 Months- Developed and executed community engagement strategies, increasing local participation in programs.
- Responded to community inquiries and concerns, achieving a satisfaction rate in resolution effectiveness.
- Secured sponsorships and funding for community programs, increasing financial support.
- Created and distributed promotional materials, enhancing audience reach and engagement
Assistant Varsity Boys Basketball Coach
4 Years 1 Month- Analyzed game footage and performance data, leading to a increase in defensive effectiveness.
- Fostered team cohesion and leadership development, resulting in a reduction in disciplinary incidents.
- Coordinated with strength and conditioning coaches to improve player endurance and reduce injuries.
- Communicated regularly with parents, school administrators, and the athletic department, increasing program engagement and community support
Sales Representative
8 Months- Maintained strong client relationships, leading to a customer retention rate.
- Delivered product presentations and demonstrations, improving conversion rates.
- Analyzed market trends and customer needs, optimizing sales strategies for a improvement in efficiency.
- Collaborated with marketing and product teams to enhance brand positioning and increase sales.
Human Service Worker/ Probation Officer
20 Years 6 Months- Conducted risk assessments and developed personalized supervision plans, reducing recidivism rates.
- Monitored offender progress through regular meetings, home visits, and drug screenings, achieving a success rate in rehabilitation program completion.
- Collaborated with law enforcement, social services, and treatment providers to ensure payment, education, and mental health services, increasing successful reintegration.
- Prepared detailed reports and recommendations for court hearings, maintaining a accuracy rate in case documentation
Education
Bachelor of Arts - Sociology
Skills
Client management
Conflict resolution
Customer retention
Public speaking
Stakeholder engagement
Process improvement
Recruitment acquisition
Interviewing assessment
Program coordination
Talent sourcing
LANGUAGES
French, Advanced Diploma in Advanced French
Timeline
Lead Driver
Hertz Car Rental
01.2026 - CurrentRead More
Business Relations/ Community Relations Representative
All Health Choice
09.2025 - 12.2025Read More
Transporter
Avis
03.2025 - 09.2025Read More
Career Coach
Forest Hill High School
04.2023 - 07.2024Read More
Job Recruiter
Keystone Staffing Group
04.2022 - 11.2022Read More
Community Relations Specialist
Employ
10.2017 - 03.2022Read More
Sales Representative
Hansen Brothers Auto Sales
04.2016 - 12.2016Read More
Assistant Varsity Boys Basketball Coach
Vincent High School
11.2013 - 12.2017Read More
Human Service Worker/ Probation Officer
Milwaukee County Department of Human Services
05.1995 - 11.2015Read More
Morris Brown College
Bachelor of Arts from Sociology
Read More