Mark Pollack
Sunrise,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
25
25
years of professional experience
Work History
Sales Representative
Mondelez International
01.1999 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Education
Associate of Science - Business Administration
City College - Fort Lauderdale
Fort Lauderdale, FL12.1998
Skills
- Negotiation Tactics
- Inside and Outside Sales
- Customer Relations
- Upselling Techniques
- Strategic Planning
- Sales Expertise
- Feedback Collection
- Prioritizing Workflows
Timeline
Sales Representative
Mondelez International
01.1999 - Current
Associate of Science - Business Administration
City College - Fort Lauderdale