MARK PROCTOR

Similar Profiles

• Jeffrey StilesJeffrey Stiles

  <ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange

• Michele(Mike) Echternacht-TaylorMichele(Mike) Echternacht-Taylor

  <ul> <li>Reviewed competitor's activities and devised measures to stay ahead in the market competition.</li> <li>Created detailed reports on market sales performance for management review.</li> <li>Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.</li> <li>Analyzed sales data to determine areas of improvement for the organization.</li> <li>Resolved customer complaints regarding sales and service.</li> <li>Coached, developed and motivated team to achieve revenue goals.</li> </ul> at Goldring Gulf<ul> <li>Reviewed competitor's activities and devised measures to stay ahead in the market competition.</li> <li>Created detailed reports on market sales performance for management review.</li> <li>Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.</li> <li>Analyzed sales data to determine areas of improvement for the organization.</li> <li>Resolved customer complaints regarding sales and service.</li> <li>Coached, developed and motivated team to achieve revenue goals.</li> </ul> at Goldring Gulf

• PAMELA TOMBLINPAMELA TOMBLIN

  Customer Service Representative/Customer Service/In-Home Sales Consultant at Stone InteriorsCustomer Service Representative/Customer Service/In-Home Sales Consultant at Stone Interiors

• GLADYS NYAKIANA WANYEKIGLADYS NYAKIANA WANYEKI

  Sales Manager / Customer Service Representative, Customer Service at Sigma AcademySales Manager / Customer Service Representative, Customer Service at Sigma Academy