Mark Prudhomme
Cary,NC
Summary
Seasoned entrepreneur and owner of Balance Point Inc (flooring Installation company), I excel in operations management and relationship building, significantly enhancing customer satisfaction and market expansion. My leadership fostered a high-performing team, achieving notable business growth through strategic project management and quality assurance. Skilled in customer relations, I ensure optimal solutions and service excellence.
Overview
24
24
years of professional experience
Work History
Owner
Balance Point Inc
11.2000 - Current
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Expanded business into new markets.
Education
Bachelor of Arts - General Studies
Nicholls State University
Thibodaux, LA12-1995
Associate of Science - Aeronautical Science
Nicholls State University
Thibodaux, LA05-1993
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Microsoft Office
- Hiring and staffing
- Scheduling
- Quality assurance
Accomplishments
- Created and fostered a 15 year partnership with Lowe's Home Improvements as flooring installation service provider. Servicing 32 stores and managing 28 installation crews. Achieved annual revenue of 3.5 M
Timeline
Owner
Balance Point Inc
11.2000 - Current
Bachelor of Arts - General Studies
Nicholls State University
Associate of Science - Aeronautical Science
Nicholls State University
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