Mark Raczkowski

- Receive and inspect parts and products brought in through surplus orders and bids. Ensure quality of product being brought in matches order information.

- Receive in all bids and orders with accuracy of quantity and quality as described in the orders and bids.

- Generate detailed descriptions of parts already logged in system and for parts I’ve created to be displayed on the company website.

- Take clean and detailed photos of all parts received new and used to be used on our website.

- Address expedited bids and ensure parts are correctly identified, received and sent to the appropriate location of the warehouse.

- Research for information on out dated parts in our system and adjust descriptions as needed for the website to give customers a better shopping experience.

• Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
• Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
• Evaluated systems according to predetermined checklist and noted issues.
• Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
• Maintained product accuracy by performing daily/weekly/monthly inventory audits.
• Ensured customer satisfaction through expert product knowledge and quality assurance questions to meet and exceed customers needs.
• Worked directly with delivery systems and scheduled deliveries for customer product to be shipped.
• Tracked customer orders through multiple computer systems and gave weekly follow up on order activity to customers to keep them informed.

• Increased sales with special displays and promotions.
• Generated customer loyalty in a new facility through engagement and hiring quality professionals to provide customer services.
• Increased store traffic by organizing engaging events and promotions that appealed to target customers.
• Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Responsible for delivery confirmation of customer and member purchases, ensuring accuracy of product, date of delivery and quality of product.
• Maintained and increased clientele by providing quality customer satisfaction and service on a consistent basis.

• Responded to customer requests via telephone and email
• Copied, logged and scanned supporting documentation
• Achieved reduced inventory profit loss by implementing security standards that positively mitigated sales over loss
• Conducted thorough tours of sales-floor and backroom processes to identify shrink incurring opportunities and helped develop action plans to combat the losses and maintain a higher standard of hourly associate performance
• Verified data integrity and accuracy
• Analyzed departmental documents for appropriate distribution and filing
• Worked directly with hourly supervisors and department managers, assistant managers, store managers and market team members to achieve reduced shrink numbers and targets for consecutive fiscal years in multiple facilities
• Supported Store Manager with daily operational functions
• Managed multiple priorities in fast-paced environment
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
• Generated customer-relations feedback for process improvements and supported long-term business-need strategies through reaching out to customers and addressing their concerns with opportunities and how we could work better for them to maintain their business
• Provided excellent customer service, driving membership loyalty and increasing customer satisfaction rates
• Trained over 300 staff members on protocols and best practices, resulting in a safer work environment, increased productivity and increased sales throughout the facility
• Interacted with customers to determine needs and offer product or service solutions
• Supported store opening by setting up office space, equipment and POS systems
• Handled scheduling to ensure proper staffing for high-volume shifts and seasonal promotions
• Resolved all issues professionally and in a timely manner
• Generated daily, weekly, monthly and quarterly sales reports and productivity reports to assist decision-makers with operational improvements
• Encouraged sales staff to cross-sell complementary products and services to customers
• Addressed problems with customers to promote quick and successful resolution
• Coordinated weekly conferences with store associates to communicate sales and customer service goals
• Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand
• Increased operational efficiency by training staff on best practices and protocols
• Monitored cash intake and deposit records to increase accuracy and reduce discrepancies
• Identified and resolved internal and external problems that impacted business outcomes
• Achieved recognition from senior management for contributions to the store's success by managing sales, employees and operations to achieve optimal performance
• Represented Walmart in court proceedings and investigations
• Mitigated risk and oversaw internal and external shoplifter apprehension and detention
• Wrote reports for internal and external crime, burglary or theft
• Controlled reduction of loss inventory by protecting company assets
• Completed all daily tasks and special assignments with an efficient and quality-driven approach
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
• Responded to customer concerns with friendly and knowledgeable service
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
• Contacted other store locations to determine merchandise availability
• Communicated clear expectations and goals to each team member
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
• Shared best practices for sales and customer service with other team members to help improve the store’s efficiency
• Worked with the management team to implement the proper division of responsibilities
• Actively pursued personal learning and development opportunities
• Engaged with customers in a sincere and friendly manner
• Strategically scheduled team members to maintain optimal staffing levels at all times
• Identified potential shoplifters and alerted management
• Mentored new sales associates to contribute to the store’s positive culture
• Monitored security and handled incidents in a calm and professional manner
• Assigned work to team members based on company needs, personal strengths and job knowledge
• Investigated all security and safety violations
• Noted and followed up on any unusual behavior
• Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises
• Responded to calls in both routine and emergency situations
• Processed and logged accurate and detailed incident reports
• Responded quickly and effectively to all security violations and duress alarms
• Conducted authorized interviews of associates identified as participants in theft or other fraudulent activities that affected store sales and profit
• Responsible for terminating associates and supervisors found to be guilty of integrity issues, theft or fraud schemes within the store and market
• Recognized problem areas and effectively reduced errors to increase profit margins
• Conducted store inventories once per fiscal year
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
• Trained employees in the most current regulations and practices in an effort to prevent mishaps and promote overall safety
• Facilitated meetings with upper management and executives to discuss ways that safety could be improved
• Managed compliance efforts, including correspondence, reporting and audits
• Reviewed documents, files, transcripts and other records to assess compliance and potential risk
• Conducted weekly audits of environmental management compliance
• Served as a subject matter expert on compliance best practices and quality control
• Managed claims processing area with knowledge on how best handle damaged product to receive partial credits and charge-backs versus pure profit loss of the merchandise in question
• Managed our Direct to Store Delivery system, responsible for associates checking in all vendors and receiving vendor product accurately every day

• Wrote reports outlining activities and results
• Contacted local authorities and apprehended shoplifters
• Patrolled store departments to check for suspicious activities
• Kept patrons and employees safe and from criminal activity
• Checked CCTV for evidence of shoplifting
• Noted and followed up on any unusual behavior
• Verified each individual’s right to enter restricted areas and denied access to unauthorized persons
• Delivered accurate verbal and written reports to company personnel
• Monitored security camera system day and night to protect lives and property
• Responded to calls in both routine and emergency situations
• Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises
• Investigated all security and safety violations
• Processed and logged accurate and detailed incident reports
• Responded quickly and effectively to all security violations and duress alarms

• Trained and served as a peer coach for new sales associates
• Collaborated in creating strategies that drove sales and revenue
• Prepared merchandise for distribution and placement across sales floor
• Demonstrated use and care of merchandise
• Directed individuals to merchandise locations
• Organized racks and shelves to maintain visual appeal of the store
• Trained and developed new sales team associates in product knowledge, selling techniques and company procedures
• Educated customers on different products and product care
• Stocked shelves and supplies and organized displays
• Organized products on racks and displays with focus on visual appeal and brand standards
• Answered questions regarding store policies and merchandise
• Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations
• Suggested accessories and complementary purchases
• Skillfully prepared merchandise for distribution and placement across sales floor
• Represented the brand and company professionally to drive store revenue
• Developed positive customer relationships through friendly greetings and excellent service
• Worked collaboratively in team environment
• Reported incidents to management
• Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products
• Maintained adherence to all company protocols
• Prioritized and accomplished wide range of tasks each shift
• Helped customers with questions, problems and complaints in person and via telephone