Mark Reid
Irving,TX
Summary
Dynamic Operations Manager with a proven track record at Penske Logistics, excelling in people leadership and talent development. Achieved a 33% reduction in associate turnover through strategic workforce planning and engagement initiatives. Expertise in KPI management and operational metrics drives efficiency and enhances customer experience.
Overview
10
10
years of professional experience
Work History
Operations Manager
Penske Logistics
04.2025 - Current
- People Leadership
- Ensure supervisors and associates are trained, competent, and aligned to customer business objectives.
- Recruit, develop, and retain high-performing teams while fostering a culture of engagement and accountability.
Warehouse Manager
Keurig Dr Pepper
11.2024 - 05.2025
- Led 6 managers and 120 associates in a high-volume distribution environment.
- Delivered operational goals through cross-functional collaboration and labor planning optimization.
- Reduced associate turnover by 33% in Q4 2024, driving measurable cost savings.
- Developed systems and procedures that improved workflow efficiency and operational quality.
Operations Manager
Target
10.2020 - 11.2024
- Analyzed and reported performance metrics to senior leadership to support data-driven decisions.
- Implemented cost reduction initiatives resulting in improved operational efficiency.
- Developed and enforced policies to ensure service reliability and responsiveness to demand.
- Led cross-functional process improvement initiatives supporting culture and business growth.
Operations Manager
Pitney Bowes
03.2024 - 10.2024
- Managed 6 managers and 85 associates, supporting multi-department operations.
- Executed operational plans aligned with performance, service, and budget targets.
- Implemented process improvements that enhanced efficiency and reduced operational friction.
- Strengthened communication between frontline leaders and senior leadership, reducing missed deadlines and rework.
Area Manager
Amazon
10.2015 - 09.2020
- Led large associate teams while managing daily execution against productivity and safety targets.
- Built and optimized delivery routes to maximize efficiency and service performance.
- Executed continuous improvement initiatives across workflow, labor utilization, and customer service.
- Drove team engagement and performance through clear goal setting and leadership development.
Education
Associate of Arts - Diversity, Equity & Inclusion
Cornell University
Utica, NY01.2023
Master of Arts - Business Administration
Liberty University
Lynchburg, VA10-2018
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ01.2014
Skills
- Distribution and warehouse operations
- People leadership and talent development
- Safety and regulatory compliance
- KPI management and operational metrics
- Financial planning and P&L oversight
- Workforce planning and labor optimization
- Customer experience and stakeholder engagement
Timeline
Operations Manager
Penske Logistics
04.2025 - Current
Warehouse Manager
Keurig Dr Pepper
11.2024 - 05.2025
Operations Manager
Pitney Bowes
03.2024 - 10.2024
Operations Manager
Target
10.2020 - 11.2024
Area Manager
Amazon
10.2015 - 09.2020
Associate of Arts - Diversity, Equity & Inclusion
Cornell University
Master of Arts - Business Administration
Liberty University
Bachelor of Science - Business Management
Grand Canyon University