Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Mark Reynolds

Mark Reynolds

Star Valley,AZ

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

30
30
years of professional experience

Work History

Supervisor

U S Postal Service
09.2018 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Letter Carrier

U S Postal Service
10.2016 - 09.2018
  • Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
  • Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
  • Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
  • Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
  • Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
  • Promoted a positive image of the postal service by providing courteous and professional interactions with customers during daily deliveries.
  • Provided prompt mail delivery to businesses and residences on specified route.
  • Navigated challenging delivery situations such as gated communities or restricted access areas effectively by employing problem-solving skills and communication abilities.
  • Minimized delivery errors by double-checking addresses on mail items before placing them in appropriate mailboxes or delivery slots.
  • Explained mail regulations, policies or procedures to postal customers.
  • Planned and cased mail in sequence of delivery for designated route.
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.

Letter Carrier

U S Postal Service
07.1994 - 10.2016

Education

Chemistry

Cleveland State University, Cleveland, OH
  • Honor Roll [Semester and Year]
  • Relevant Coursework: [Subject] & [Subject]
  • Research Project: [Project Name], [Project Results Statement]

Chemistry

Cuyahoga Community College, Cleveland, OH

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Inventory Control
  • Staff Development
  • Staff Discipline
  • Processes and procedures
  • Process Improvement
  • Process Monitoring and Improvement
  • Inventory Oversight
  • Expectation setting
  • Negotiation
  • Software experience
  • Financial Management
  • Data Analytics
  • Contract Management
  • Industrial hygiene
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking Abilities
  • Excellent Communication
  • Decision-Making
  • Adaptability and Flexibility
  • Effective Communication
  • Analytical Thinking
  • Interpersonal Skills
  • Relationship Building
  • Adaptability
  • Reliability
  • Self Motivation
  • Written Communication

Accomplishments

  • Documented and resolved reduction in dog bites through live body language training which led to reduction of lost work days and accidents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 18-60 staff members in multiple locations with diverse employees.
  • Documented and resolved union grievances which led to reduction in work place conflicts as both Supervisor and Uniom Steward.

Timeline

Supervisor - U S Postal Service
09.2018 - Current
Letter Carrier - U S Postal Service
10.2016 - 09.2018
Letter Carrier - U S Postal Service
07.1994 - 10.2016
Cleveland State University - , Chemistry
Cuyahoga Community College - , Chemistry

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Mark Reynolds