Mark Rinier
Pigeon Forge,TN
Summary
Diligent sales professonal with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
2024
2024
years of professional experience
Work History
Peer Support Specialist
Potter House
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Increased awareness of and supported participation in self-help and advocacy organizations.
Sales Associate
D & D Enterprises
05.2018 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Warehouse Worker
Gutter Shutter
01.2019 - 05.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Education
Drug & Alcohol Counseling
West Morris High School Graduate
Long Island New JerseySkills
- Peer support ethics
- Recovery guidance
- Boundary setting
- Substance abuse awareness
- Self-care management
- Problem-solving skills
Accomplishments
I have certificate in CDCA.
I have CDCA license.
I have peer support certification.
Manufacturing Certification.
CPR certification.
Timeline
Warehouse Worker
Gutter Shutter
01.2019 - 05.2022
Sales Associate
D & D Enterprises
05.2018 - 05.2023
Peer Support Specialist
Potter House
Drug & Alcohol Counseling
West Morris High School Graduate
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