Mark Rodgers
Farmington
Summary
Dedicated service technician with over 15 years of experience in vehicle maintenance and repair. Expertise in team collaboration, attention to detail, and customer diagnostics support. Committed to training new technicians and enhancing service quality.
Overview
2026
2026
years of professional experience
10
10
Certifications
Work History
Service Tech/Foreman
Inland Kenworth
Farmington
10.2014 - Current
- Conducted routine maintenance checks to ensure optimal performance.
- Installed and tested electrical systems in commercial vehicles accurately.
- Collaborated with team members to troubleshoot technical issues effectively.
- Maintained detailed service records for compliance and documentation purposes.
- Utilized diagnostic tools to identify mechanical failures promptly.
- Provided customer support by explaining repair processes clearly.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Repaired faulty components such as motors, pumps, valves, switches.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy.
- Maintained certifications and completed training on systems and components.
- Trained new team members on service processes to increase productivity.
- Prepared job assignment reports and forms for accountability and traceability.
Service Technician
Bruckners
Farmington
2011 - 10.2014
- Inspected and diagnosed mechanical issues on various equipment and vehicles.
- Performed routine maintenance tasks to ensure optimal performance of machinery.
- Collaborated with team members to troubleshoot complex technical problems.
- Utilized diagnostic tools to assess vehicle systems and identify repairs needed.
- Documented service records accurately for compliance and future reference.
- Maintained a clean and organized workspace to promote safety standards.
- Assisted in training new technicians on procedures and best practices.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Troubleshot electrical circuits using schematics and diagrams.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Logged services performed in service ticket system.
Service Technician
Inland Kenworth
Farmington
10.2007 - 2011
- Inspected and diagnosed mechanical issues on various equipment and vehicles.
- Performed routine maintenance tasks to ensure optimal performance of machinery.
- Documented service records accurately for compliance and future reference.
- Provided exceptional customer service by explaining repair processes clearly.
- Maintained a clean and organized workspace to promote safety standards.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
Education
Fire Science Certification - Fire Science
San Juan College
Farmington, NM05-2014
High School Diploma -
Piedra Vista High School
Farmington, NM05-2008
Skills
- Kenworth master technician
- Cummins overhaul and block counterbore certification
- Alternative fuels specialist (CNG/LNG)
- MX engine certification
- Customer diagnostic support
- Team collaboration
- Attention to detail
- Technician training
- Time management
- Scheduling and coordination
- Relationship building
Certification
Kenworth Master Tech
Timeline
Service Tech/Foreman
Inland Kenworth
10.2014 - Current
Service Technician
Inland Kenworth
10.2007 - 2011
Service Technician
Bruckners
2011 - 10.2014
Fire Science Certification - Fire Science
San Juan College
High School Diploma -
Piedra Vista High School