Mark Sadler
Wills Point
Summary
Results-driven professional with a strong background in inventory management and team leadership. Known for effective documentation and communication, contributing to improved service processes and customer experiences.
Overview
30
30
years of professional experience
Work History
Customer Service , Service Writer
Murdock and Son Automotive
Garland, TX
12.2011 - 05.2023
- Documented detailed service requests and communicated effectively with technicians for accurate repairs.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Location Manager
Uniselect USA / Parts Plus Auto Parts
Dallas, TX
04.1993 - 11.2011
- Managed daily operations to ensure optimal inventory levels and efficient distribution processes.
- Oversaw facility maintenance and safety compliance, adhering to industry regulations.
- Developed training programs for staff, enhancing operational efficiency and team performance.
- Implemented cost-saving initiatives that improved overall budget management and resource allocation.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
Education
High School Diploma -
Mesquite High School
Mesquite, TX05-1974
Skills
- Customer service and engagement
- Customer service documentation
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Performance management
- Shift scheduling
- Inventory management
Timeline
Customer Service , Service Writer
Murdock and Son Automotive
12.2011 - 05.2023
Location Manager
Uniselect USA / Parts Plus Auto Parts
04.1993 - 11.2011
High School Diploma -
Mesquite High School