Mark Saghy
Katy,TX
Summary
Accomplished Lead Supervisor at In-N-Out Burger, adept in team management and operational efficiency. Excelled in leadership development, achieving significant productivity increases. Expert in training and onboarding, with a knack for conflict resolution and customer service excellence. Proven track record in enhancing team performance and maintaining high standards in challenging environments.
Overview
19
19
years of professional experience
Work History
Lead Supervisor
In-N-Out Burger
04.2016 - 08.2024
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Implemented regular performance reviews, providing constructive feedback and setting achievable goals for improvement.
- Developed comprehensive training programs for new employees, increasing overall productivity levels.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Manager of Operations
United States Marine Corps
08.2007 - 03.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Aided in planning successful missions through participation in pre-mission briefings, sharing insights on current communication capabilities and limitations.
- Facilitated clear and effective communication between field operators and command centers during critical missions.
Store Trainer
In-N-Out Burger
03.2005 - 07.2007
- Regularly reviewed current industry best practices in retail training methods and materials, adjusting content as needed to remain up-to-date and competitive.
- Evaluated employee performance through regular assessments, providing constructive feedback and targeted recommendations for improvement.
- Maintained a safe working environment by educating employees on proper safety procedures and protocols for various store functions.
Education
Bachelor of Arts - Organizational Management
Ashford University
San Diego, CA04-2015
Skills
- Team Management
- Leadership and Team Development
- Training and Onboarding
- Customer Service Excellence
- Operational Efficiency
- Performance Evaluation
- Conflict Resolution
- Time Management
- Inventory Management
Languages
American Sign Language
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Supervisor
In-N-Out Burger
04.2016 - 08.2024
Manager of Operations
United States Marine Corps
08.2007 - 03.2015
Store Trainer
In-N-Out Burger
03.2005 - 07.2007
Bachelor of Arts - Organizational Management
Ashford University
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