Mark Santiago
Bridgeton
Summary
Dedicated personal shopper with expertise in accurate order fulfillment, quality assurance, and exceptional customer service. Committed to enhancing the shopping experience through attention to detail and effective communication. Compassionate professional with experience in providing person-centered care and ensuring resident safety. Known for exceptional observation skills, effective communication, and a strong commitment to maintaining high standards in quality care and service.
Overview
2
2
years of professional experience
Work History
ShopRite Personal Shopper
ShopRite
Bridgeton
11.2023 - 11.2024
- Accurately pick and pack customer orders, select the correct items from the store based on customer orders, and ensure accuracy in size, brand, quantity, and substitution when needed.
- Ensure product quality and freshness, check expiration dates, inspect produce, meats, and perishables, and choose the highest-quality items for customers.
- Maintain efficiency and meet time goals, complete orders within designated time frames, organize items logically, and work quickly while maintaining accuracy.
- Provide excellent customer service.
- Communicate regarding order issues or substitutions, handle customer concerns professionally, and ensure a positive shopping experience.
1 on 1 aide
South Jersey Extended Care
Bridgeton
08.2022 - 08.2023
- Provide direct one-to-one supervision, monitoring the assigned resident at all times to ensure safety, prevent falls, wandering, or self-harm, following facility supervision protocols.
- Assist with activities of daily living, help the resident with task such as bathing, grooming, dressing, toileting, and mobility depending on their care plan
- Support Mobility and prevent injury, Asist the residents with transfers, repositioning, and walking using proper body mechanics and equipment
- Monitoring and report changes in condition, observe the residents behavior, physical condition, and emotional state; promptly report any changes to the nurse and document as required
- Provide companionship and emotional support, engaged the resident in conversation, calming techniques, activities, or redirection
- Follow the resident care plan and safety protocol
Education
High School Diploma -
Cumberland Regional Highschool
New Jersey06-2020
Skills
- Exceptional observation skills, monitoring a single resident, and quickly noticing changes in behavior, mood, or physical condition
- Patience and compassion provide calm, supportive, and person-centered care
- Strong communication, effectively communicate with staff, and clearly document resident status and concerns
- Safety-focused and detail-oriented, follows care plans, fall prevention protocols, and infection control
- Ability to redirect and de-escalate, skilled at calming distressed residents, providing reassurance, and using redirection techniques to manage challenging behaviors
- Time management
- Customer service skills
- Attention to detail
Timeline
ShopRite Personal Shopper
ShopRite
11.2023 - 11.2024
1 on 1 aide
South Jersey Extended Care
08.2022 - 08.2023
High School Diploma -
Cumberland Regional Highschool