Mark Sealy
Hilton
Omaha,NE
20
years of professional experience
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Hilton. Proven track record in enhancing guest engagement and streamlining operations at Mystery Manor, leading to improved satisfaction and repeat business. Expertise in cash handling and team collaboration ensures a high standard of service delivery.
Work History
Server
4 YearsBreakfast, Lunch and Brunch Server at high-end oceanfront resort restaurant.
- Delivered attentive table service while anticipating guest needs and maintaining Hilton brand standards.
Manager
19 Years 2 Months- Directed daily operations, aligning staff schedules with guest demand and service standards.
- Implemented process improvements that streamlined reservations, admissions, and overall event coordination.
- Supervised team performance, providing coaching on guest service, safety, and procedure compliance.
- Resolved escalated guest concerns promptly, preserving positive experience and repeat business.
Education
No Degree - Music
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Memory retention
Cleanliness standards
Safe food handling
Timeline
Server
Hilton
11.2019 - 11.2023Read More
Manager
Mystery Manor
09.2003 - 11.2022Read More
University of Nebraska, Lincoln
No Degree from Music
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Millard South High School
High School Diploma
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