Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Shaw

Sacramento,CA

Summary

Dynamic Comfort Advisor with a proven track record at Maverick HVAC, excelling in client relationship building and upselling strategies. Enhanced sales efficiency through streamlined processes and continuous product knowledge improvement. Committed to delivering exceptional service and fostering trust, resulting in increased customer satisfaction and loyalty.

Overview

19
19
years of professional experience

Work History

Comfort Advisor

Maverick HVAC
05.2025 - Current
  • Assisted clients in identifying heating and cooling needs through detailed consultations.
  • Developed knowledge of HVAC systems to provide accurate product recommendations.
  • Collaborated with team members to enhance customer service techniques and improve satisfaction.
  • Utilized CRM software to track client interactions and follow-up appointments efficiently.

Comfort Advisor

Love And Care HVAC
04.2018 - 05.2025
  • Established trust with clients through clear communication, addressing concerns, and providing expert advice.
  • Boosted overall efficiency within the sales department through implementation of streamlined administrative procedures designed to reduce paperwork burden on Comfort Advisors.
  • Continuously improved product knowledge and expertise, keeping abreast of industry trends and technological advancements to better serve clients'' needs.
  • Engaged in ongoing training sessions to stay updated on industry trends and products.
  • Responded promptly to customer inquiries, ensuring clarity and understanding of available options.

Install Service Technician

Comcast
02.2007 - 04.2018
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.

Education

Associate of Arts - Culinary Arts

Le Cordon Bleu
Sacramento, CA
2010

Skills

  • Client relationship building
  • Goal-oriented mindset
  • Sales proposals
  • Client relationship development
  • Upselling strategies

Timeline

Comfort Advisor

Maverick HVAC
05.2025 - Current

Comfort Advisor

Love And Care HVAC
04.2018 - 05.2025

Install Service Technician

Comcast
02.2007 - 04.2018

Associate of Arts - Culinary Arts

Le Cordon Bleu

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