Mark Sherman
Odessa,TX
Summary
Adept PC Repair Technician with a proven track record at Cellairis, enhancing device longevity through expert maintenance and fostering customer satisfaction with effective repair solutions. Excelled in mentoring and inventory management, demonstrating strong leadership and organizational skills. Skilled in software installation and network configuration, consistently achieving high-quality outcomes in fast-paced environments.
Overview
2
2
years of professional experience
Work History
PC Repair Technician
Cellairis
El Paso, TX
01.2024 - 06.2024
- Educated customers on proper computer maintenance techniques to prevent future issues and extend the life of their devices.
- Mentored junior technicians, sharing expertise and knowledge in PC repair methods and best practices.
- Managed inventory of replacement parts, ensuring availability for timely repairs and reducing downtime for clients.
- Evaluated the effectiveness of implemented repair solutions by monitoring customer feedback, ensuring long-term success and satisfaction.
Technician
Kb Energy
Arlington, WY
12.2021 - 09.2023
- Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
High School Diploma -
Odessa High School
Odessa, TX05.2018
Skills
- Software Installation
- Printer setup
- Network configuration
- Wireless Networking
- Hardware Installation
- Hardware Repair
- Software Updates
- Software configuration
- Hardware upgrades
- Device compatibility
- Network Troubleshooting
Timeline
PC Repair Technician
Cellairis
01.2024 - 06.2024
Technician
Kb Energy
12.2021 - 09.2023
High School Diploma -
Odessa High School