Mark Simon

• Promoted to general manager following Carl's retirement in January 2024.
• Directed daily operations of automotive service department, enhancing overall departmental efficiency.
• Developed and implemented strategies for sales, customer service, inventory control, and financial management.
• Oversaw staff training programs to enhance technician skills and performance.
• Established vendor relationships, resulting in competitive pricing on automotive products.
• Resolved customer complaints promptly, maintaining high adherence to quality standards.
• Conducted performance evaluations to assess employee capabilities and operational effectiveness.
• Led team efforts towards achieving established business goals.

Supported service manager in launching Carl's Car Care, overseeing shop operations as foreman.

• Achieved ASE Master technician certification with advanced level diagnostic certification along with certified parts specialist and certified customer service specialist
• Supervised daily auto repair operations, ensuring high-quality service in a fast-paced environment.
• Trained and mentored junior technicians on repair techniques and safety protocols.
• Coordinated scheduling and workflow to enhance service delivery and streamline operations.
• Monitored employee performance and provided feedback to improve productivity.
• Monitored work areas to prevent or correct unsafe conditions or violations of safety procedures.
• Inspected and assessed completed work using hand tools or gauges.

• Diagnosed vehicle issues using advanced diagnostic tools and software.
• Executed routine maintenance tasks, ensuring vehicle reliability through oil changes and tire rotations.
• Repaired brakes, engines, and electrical systems adhering to safety standards.
• Collaborated with team members to streamline repair processes, improving turnaround time for service.
• Communicated repair options and maintenance recommendations to customers, enhancing their understanding and satisfaction.
• Maintained a clean and organized service area.
• Instructed junior technicians on effective tool usage and best practices during hands-on training sessions.
• Utilized scan tools for diagnosing drivability issues in gasoline vehicles.

• Inspected used vehicles to identify mechanical issues and repair needs, ensuring customer safety and satisfaction.
• Performed routine maintenance services, including oil changes and tire rotations.
• Coordinated with sales staff to prepare vehicles for timely customer delivery, enhancing overall service quality.
• Maintained a safe, clean, and organized workshop environment to meet compliance standards.
• Recorded repairs and maintenance activities for each vehicle, providing accurate documentation for future reference.