Mark Smith Jr
Summary
Sales professional prepared to leverage extensive experience in account management and inside sales to contribute to organizational success. Proven track record of building and nurturing client relationships to drive revenue growth. Possesses collaborative mindset, adaptable to changing needs, with focus on achieving results through strategic planning and execution.
Overview
6
6
years of professional experience
Work History
Account Manager
VSP Technologies
12.2021 - Current
- Develop and maintains relationships with key accounts to ensure customer satisfaction.
- Managing 200-300 key accounts
- Create comprehensive reports on account performance and presented them to senior management.
- Provide training and guidance to new Account Managers.
- Communicating with engineering department to obtain product recommendations
- Sources new opportunities to introduce products and services to potential customers.
- Prepares work to be processed by gathering, sorting, and organizing, and recording data.
- Resolve customer complaints in a timely manner.
- Maintain accurate records of all customer interactions in the CRM system.
Management Trainee
Enterprise Rent-A-Car
05.2019 - 12.2021
- Collaborated with other departments to coordinate transportation needs.
- Tracked mileage usage of each vehicle in the fleet and updated records accordingly.
- Resolved customer issues efficiently to build loyalty.
- Learned company processes, procedures and employee role functions.
- Enhanced leadership abilities through training and hands-on task completion.
- Acquired business and management skills through various resources to update proficiency.
- Marketing to ancillary divisions
Education
BBA - Marketing
Radford University
Radford, VA12-2019
Skills
- Customer Service
- Vendor Relations
- Sales Analysis
- Needs analysis
- Schedule Management
- Team Training
- Advertising
- Client Relationship Management
- MAS 500
- Microsoft Excel
- Creating Spreadsheets
- Salesforce Software
- ARMS Dealership
- Social Media Management
Timeline
Account Manager
VSP Technologies
12.2021 - Current
Management Trainee
Enterprise Rent-A-Car
05.2019 - 12.2021
BBA - Marketing
Radford University
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