Mark Stoll
Western Springs,IL
Summary
Committed and hardworking general manager with 12 years of experience directing McOpCo restaurants. Well-rounded leader with talent for leading teams and maximizing business. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's
10.2021 - Current
- Developed and implemented strategies to increase sales and profitability: +9.66% Product Sales YTD; 3.06% Food Over Base-2023
- Implemented operational strategies and effectively built customer and employee loyalty: +4.35% Comparable Guest Counts-2023; 25.77% Guest Counts via Digital App-2023; 17.74% Crew Turnover TTM; 0% RTL Turnover TTM
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained and guided team members to maintain high productivity and performance metrics: 7.78 TPMH-2023
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Department Manager/AGM
McDonald's
04.2017 - 10.2021
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions: increased VOICE OSAT to 70% from 58%
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities: reduced Raw Waste to 0.3% from 0.7%
Certified Shift Manager
McDonald's
07.2011 - 04.2017
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction: served up to 200 drive-thru guests/hour
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Crew Member
McDonald's
07.2009 - 07.2011
- Provided high standard customer service
- Educated customers on promotions to enhance sales
Education
Bachelor of Arts - Political Science
DePaul University
Chicago, IL04.2020
Skills
- Operations Management
- Business Development and Planning
- Effective Communicator
- Safety and Sanitation Standards
- Performance Goals
- Analyzing Finances
- Loss Prevention Strategies
- Guest Relations
Certification
OTP Level 2
Timeline
General Manager
McDonald's
10.2021 - Current
Department Manager/AGM
McDonald's
04.2017 - 10.2021
Certified Shift Manager
McDonald's
07.2011 - 04.2017
Crew Member
McDonald's
07.2009 - 07.2011
Bachelor of Arts - Political Science
DePaul University
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