MARK STRAUS
San Francisco,USA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Desk Clerk/Shelter Advocate
Los Angeles Mission Shelter
06.2020 - 12.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Supported staff with clerical assistance for diverse daily routines and special actions
- Reviewed files, records and other documents to obtain information to respond to requests
Janitor
Big Mac's Barber Shop
02.2016 - 09.2019
- Kept building spaces premises clean inside and outside
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Responded immediately to calls from personnel to clean up spills and wet floors
Miller/Machinist
West California Machine Shop
05.2017 - 03.2019
- Used power saws, circular saws and sanders to cut and trim raw logs into desired sizes and shapes
- Removed, sharpened and replaced worn cutting tools to maintain precise cutting tolerances
- Moved controls to properly position tools and workpieces, set specific feeds, and determine cut depths for optimal operations
Education
High School Diploma -
Youth Training Center
Ontario, CASkills
- Complaint handling
- Time management
- File management
- Problem-solving skills
- Microsoft word/excel/powerpoint
- Multitasking and organization
- Oral and writing communication
- Attention to detail
- Listening skills
- Activity logging
- Word processing
- Guest relations
- Appointment setting
- Reception management
Certification
- Front End Web Development
- Back End Web Development (MERN)
- CAD Computer Aided Design for Architecture Development and Drafting
- CAD Inventor Design Platform for Metal/ Plastic/ Wood
Timeline
Desk Clerk/Shelter Advocate
Los Angeles Mission Shelter
06.2020 - 12.2023
Miller/Machinist
West California Machine Shop
05.2017 - 03.2019
Janitor
Big Mac's Barber Shop
02.2016 - 09.2019
- Front End Web Development
- Back End Web Development (MERN)
- CAD Computer Aided Design for Architecture Development and Drafting
- CAD Inventor Design Platform for Metal/ Plastic/ Wood
High School Diploma -
Youth Training Center
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