Summary
Overview
Work History
Education
Timeline
Generic

Mark Streets

New Salem,OH

Summary

Skilled technician with strong expertise in troubleshooting, system maintenance, and technical support. Highly adaptable and effective in team collaboration, ensuring reliable and efficient service. Known for problem-solving abilities, attention to detail, and commitment to achieving results in dynamic environments.

Overview

8
8
years of professional experience

Work History

Service Manager

United Rentals
12.2024 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Analyzed service reports to identify areas of improvement.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.

Level 4 Technician

United Rentals
06.2023 - 12.2024
  • Maintained a safe working environment by adhering to established safety protocols and guidelines at all times.
  • Supported the successful completion of projects by providing expert technical guidance to team members.
  • Improved customer satisfaction by providing timely and effective solutions to technical problems.
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
  • Perform role as Lead tech.
  • Fill in for service team leader as needed.

Mechanical Technician

Towlift
10.2022 - 06.2023
  • Resolved mechanical issues using both technical and manual skills.
  • Assembled and disassembled equipment to perform repairs and maintenance.
  • Maintained clean and organized work area to easily locate repairing tools and equipment.
  • Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
  • Ensured safe working environment through strict adherence to safety protocols and guidelines.

Mechanic Foreman

DW Lift Sales
03.2020 - 10.2022
  • Enhanced job performance of junior mechanics through mentoring, sharing technical expertise, and fostering a supportive work environment.
  • Troubleshot complex mechanical issues, applying in-depth knowledge of various systems to identify root causes and implement lasting solutions.
  • Participated in ongoing training and professional development opportunities, staying current with industry trends and best practices to bring new ideas back to the team.
  • Take part of opening of a wacker nueson dealership.

Recon Manager

Beamers Piggy Back
12.2016 - 08.2020
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
  • Increase efficiency of Recon mechanics, Parts department, Fabrication department, Hydraulics department, Paint department and unit assembly.
  • decrease lead time of completed units from 6+ months to below 45 days.
  • Designed a prototype that is in production today.

Education

High School Diploma -

Watkins
Pataskala, OH
06-2003

Timeline

Service Manager

United Rentals
12.2024 - Current

Level 4 Technician

United Rentals
06.2023 - 12.2024

Mechanical Technician

Towlift
10.2022 - 06.2023

Mechanic Foreman

DW Lift Sales
03.2020 - 10.2022

Recon Manager

Beamers Piggy Back
12.2016 - 08.2020

High School Diploma -

Watkins

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Mark Streets