Mark Strickland
Acworth,GA
Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 4 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
AsTech
Canton, GA
01.2017 - Current
- Provided primary customer support to internal and external customers in fast-paced environment
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Recommended repairs to customers, thoroughly explaining details
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Boosted sales revenue by skillfully promoting customers to use asTechs services options inside their repair facility.
- Worked with customers to understand needs and provide excellent service
Helping Hands Moving Solutions
Owner
Atlanta, GA
11.2015 - 01.2017
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 100 lbs
- Increased customer satisfaction by providing fast service a
- Invoiced, collected monies due and settled accounts with shippers each day
Automotive Technician
Kauffman Tire Inc.
Kennesaw, GA
08.2015 - 10.2015
- Repaired brake, exhaust, electrical and other systems to optimal specifications
- Troubleshot and diagnosed faults with all types of vehicle systems and components
- Delegated jobs to subordinates and monitored quality of work
Automotive Technician
Pep Boys-Manny Moe & Jack
Marietta, GA
02.2015 - 07.2015
- Explained estimates and determined repair timelines to enhance customer satisfaction
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections
- Maintained energy and enthusiasm in fast-paced environment
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Education
Automotive Certificate - Automotive Technology
NASCAR Technical Institute
Mooresville, NC02.2015
High School Diploma -
Osborne High School
Marietta, GA05.2013
Skills
- Report preparation
- Sale expertise
- Credit card processing
- International sales support
- Complaint resolution
- Technical support
- Good listening skills
- Creative problem solving
- Multi-line phone talent
- MS Office proficiency
- Substantial use of 8X8 call center solutions
- Employee training
- Telephone etiquette
Timeline
Customer Service Representative
AsTech
01.2017 - Current
Helping Hands Moving Solutions
Owner
11.2015 - 01.2017
Automotive Technician
Kauffman Tire Inc.
08.2015 - 10.2015
Automotive Technician
Pep Boys-Manny Moe & Jack
02.2015 - 07.2015
Automotive Certificate - Automotive Technology
NASCAR Technical Institute
High School Diploma -
Osborne High School
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