MARK TRUESDALE
Newport News
Summary
Detail-oriented Parts Manager with expertise in inventory management, customer relations, and purchasing strategies. Proven ability to streamline processes and enhance staff training to optimize parts availability and improve customer satisfaction.
Overview
37
37
years of professional experience
Work History
Parts Manager
BANISTER CDJR OF HAMPTON
HAMPTON, VA
10.2023 - Current
- Managed inventory levels to ensure timely availability of parts for service and repairs.
- Coordinated with suppliers to streamline ordering processes and reduce lead times.
- Trained staff on inventory management systems and best practices for parts handling.
- Analyzed sales trends to optimize stock levels and minimize excess inventory.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Assistant Parts Manager
CHECKERED FLAG CDJR
Newport News, VA
04.2021 - 10.2023
- Assisted in managing inventory levels to ensure optimal parts availability.
- Collaborated with service team to streamline parts ordering processes.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
- Maximized sales opportunities by identifying upsell potential on customer orders, maintaining a high level of product knowledge.
Assistant Parts Manager and Counter Person
Pomoco Chrysler Jeep Dodge Of N.N.
Newport News, VA
08.1988 - 04.2021
- Oversaw inventory management processes to ensure optimal parts availability.
- Processed sales transactions efficiently using dealership management systems.
- Conducted regular inventory audits to ensure accurate stock levels and reduce discrepancies.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Processed both cash and card purchases and returns.
- Contributed to achieving sales targets through exceptional customer service and teamwork efforts.
Education
High School Diploma -
MENCHVILLE HIGH SCHOOL
Newport News, VASkills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Purchasing strategies
- Customer relations
Timeline
Parts Manager
BANISTER CDJR OF HAMPTON
10.2023 - Current
Assistant Parts Manager
CHECKERED FLAG CDJR
04.2021 - 10.2023
Assistant Parts Manager and Counter Person
Pomoco Chrysler Jeep Dodge Of N.N.
08.1988 - 04.2021
High School Diploma -
MENCHVILLE HIGH SCHOOL