Mark Trujillo
Alamosa,Colorado
Summary
Results-driven customer service and care with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Creative Business Owner with exceptional background spent in restaurant operations and customer service. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
14
14
years of professional experience
Work History
Business Owner
Wize Apples
Alamosa, CO
11.2008 - 04.2022
- Managed payroll, daily deposits and cost controls.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Recruited, hired and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 4 employees.
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
Sales Associate
Steampunk Kitty's General Store
Alamosa, CO
03.2019 - 01.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions about sizing, accessories and merchandise care.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained records related to sales, returns and inventory availability.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Recommended accessories and complementary purchases to boost revenue.
Education
Associate of Applied Science - Welding
Trinidad State Junior College
Alamosa, CO05.2017
Skills
- Staffing oversight
- Customer Relations
- Staff Management
- Operations management
- Effective leader
- Employee scheduling
- Employee reviews
- Staff training/development
- Coaching and mentoring
- Scheduling
- Relationship building
- Delegation
- Inventory management
Timeline
Sales Associate
Steampunk Kitty's General Store
03.2019 - 01.2020
Business Owner
Wize Apples
11.2008 - 04.2022
Associate of Applied Science - Welding
Trinidad State Junior College