Summary
Overview
Work History
Education
Skills
Timeline
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Mark Trujillo

Clovis,NM

Summary

Dynamic professional with a proven track record in small business operations and project management at One Main Financial. Expert in relationship building and customer relations, successfully increasing sales revenue through tailored solutions. Adept at team oversight, fostering collaboration, and enhancing client satisfaction, resulting in a loyal customer base and repeat business.

Overview

17
17
years of professional experience

Work History

Owner

M and T Cleaning Service LLC
05.2021 - 01.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Trained and motivated employees to perform daily business functions.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.

Sales Manager/Project Manager

One Main Finanical
10.2016 - 02.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Sales Manager

Verizon Wireless
02.2014 - 08.2016
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.

Manager

Citibank, NA
03.2006 - 07.2014
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.

Education

Bachelor of Science - Business Administration And Management

University of Arizona
Tucson, AZ

Skills

  • Relationship building
  • Product knowledge
  • Profitability optimization
  • Marketing strategy
  • Market research
  • Business development and planning

Timeline

Owner

M and T Cleaning Service LLC
05.2021 - 01.2023

Sales Manager/Project Manager

One Main Finanical
10.2016 - 02.2018

Sales Manager

Verizon Wireless
02.2014 - 08.2016

Manager

Citibank, NA
03.2006 - 07.2014

Bachelor of Science - Business Administration And Management

University of Arizona

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Mark Trujillo