Mark Turner
Forest,VA
Summary
A seasoned professional with a robust background in financial services and customer support, notably at M.A. Turner Financial Services. Excelled in leveraging CRM programs and Microsoft Office to enhance client satisfaction and operational efficiency. Demonstrated leadership in training peers and managing complex projects, showcasing exceptional organizational and interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AACC / Light University
Forest, VA
10.2022 - Current
- Assist members of the AACC in knowing their benefits.
- Support students utilizing Light University's platform.
- Help grow the Christian Care Connect division.
Owner and Producer
M.A. Turner Financial Services
Forest, VA
01.2018 - Current
- Work with families to find the correct services needed.
- Assist clients in getting the proper life insurance policy.
- Helping future and current retirees prepare for their future.
Clerk
Bankers Steel
Lynchburg, VA
12.2020 - 08.2021
- Assisted project managers in printing and sending project plans.
- Managed and analyzed a wide range of information for multiple projects simultaneously.
- Processed confidential and time-sensitive information.
Recovery Agent / Student Service Rep/ Processor
Liberty University
Lynchburg, VA
01.2011 - 03.2018
- Assisted students with understanding their accounts.
- Managed and analyzed a wide range of financial data.
- Processed confidential and time-sensitive information.
- Trained colleagues to provide excellent customer service.
Education
Bachelor of Science - Communications
Liberty University
05-2003
Master of Arts - Religion
Liberty University
Lynchburg, VASkills
- Microsoft Office
- Adobe Suite
- CRM programs
- Banner
- Salesforce
- HubSpot
- Next Gen Radio Systems
Certificationslicensesskills
- License, Commonwealth of Virginia License No. 1062924 Life, Health, and Annuities
- Certificate, Professional Life Coach Certificate, Light University
- Skills, Proficient in Microsoft Office, CRM programs, Experience in Banner, Adobe Suite, Salesforce, HubSpot, Next Gen Radio Systems
Certification
- Commonwealth of Virginia License No. 1062924 Life, Health, and Annuities
Timeline
Customer Service Representative
AACC / Light University
10.2022 - Current
Clerk
Bankers Steel
12.2020 - 08.2021
Owner and Producer
M.A. Turner Financial Services
01.2018 - Current
Recovery Agent / Student Service Rep/ Processor
Liberty University
01.2011 - 03.2018
Bachelor of Science - Communications
Liberty University
Master of Arts - Religion
Liberty University
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