Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Uzueta

El Paso

Summary

Knowledgeable [Desired Position] with proven background in overseeing site operations and ensuring smooth project execution. Successfully led cross-functional teams and improved site efficiency by implementing robust processes. Demonstrated ability in team leadership and operational management.

Overview

7
7
years of professional experience

Work History

Site Lead Supervisor

MDC Research
03.2024 - Current
  • My duties as site supervisor include running all daily projects for the day and assigning staff. Monitoring interviewer performances making sure they are meeting project standards. Setup up all new projects and monitor projects run according to the days daily dialing plan. I am also responsible for upstaffing and downstaffing based on performance. My responsibilities are also to manage phones, dialing and assisting with project surveys that are behind and not meeting goals. Does Daily Attendance and Quality Assurance Monitoring to make Sure staff is following guidelines for Market Research.

Customer Service Associate

Thomas Cardella & Associates
04.2023 - 08.2023
  • Provided customer service for TORO lawnmowers. My duties included recieving inbound calls from TORO customers about parts, online orders, technical support and purchases.

Enrollment Advisor

University of Phoenix
08.2022 - 02.2023
  • As a enrollment advisor i was responsible for reaching out to students who have recently inquired about attending the University Of Phoenix. This Included text, email and phone call. Assisted students navigating there application and answering questions about the programs requirements and also assisted with FAFSA walkthroughs. Had one on one conversations with new students to make sure that we were the right fit for them. Had a montly nested quota of registrations needed.

Medicare Benefits Coordination of Benefits

General Dynamics Information Technology
06.2018 - 03.2022
  • As part of the Benefits coordination and recovery center, my duties included the following. Assisted medicare beneficiaries with coordinating there benefits and determine primary versus secondary insurances. I took reports from Responsible Reporting Entities that included lawyers, insurance companies, and workers compensation. My day consisted of over 300 inbound calls. Worked With Medicaid offices to help Dual entitled beneficiaries determine if medicare was primary or secondary payer. Provided Information for SHIP counselors. Answered Generic Questions regarding eligibility requirements for State assistance and Medicaid Coverage.


Education

High School Diploma - General Education

OFL High School
La Puente, CA

Organizational Psychology

University of Phoenix
Phoenix, AZ

Bachelor of Arts - Human Resources Management

Southern New Hampshire University
Hooksett, NH
04-2028

Skills

  • Customer service, Time management, Communication skills, Computer literacy, English, Guest services, Leadership, Microsoft word, Microsoft excel, Documentation review
  • Operations management
  • Mentoring and coaching
  • Quality assurance
  • Safety awareness
  • Staff management
  • Team supervision

Timeline

Site Lead Supervisor

MDC Research
03.2024 - Current

Customer Service Associate

Thomas Cardella & Associates
04.2023 - 08.2023

Enrollment Advisor

University of Phoenix
08.2022 - 02.2023

Medicare Benefits Coordination of Benefits

General Dynamics Information Technology
06.2018 - 03.2022

Organizational Psychology

University of Phoenix

High School Diploma - General Education

OFL High School

Bachelor of Arts - Human Resources Management

Southern New Hampshire University

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Mark Uzueta