Mark Vermeulen
Moline,USA
Summary
Experienced VP of Operations with expertise in driving customer satisfaction and leading cross-functional teams to achieve strategic goals. Skilled in software onboarding, renewals, and upsells.
A strong track record of fostering leadership development and continuous improvement within teams.
Overview
40
40
years of professional experience
1
1
Certification
Work History
VP Operations
Blackhawk Acquisitions DBA ProMax
Bettendorf, Iowa
04.2018 - 06.2025
- Led diverse teams to successfully implement software solutions for automotive dealerships.
- Facilitated conflict resolution among team members, and external customers.
- Fostered leadership development in direct reports, contributing to team growthand customer satisfaction.
- Developed operational strategies to enhance efficiency and align daily operations with company goals.
- Oversaw software onboarding and training, ensuring seamless customer integration and satisfaction.
VP of Operations
Blackhawk Acquisitions DBA ProMax
Bettendorf, IA
06.2009 - 06.2025
- Managed SAAS Implementation Team
- Credit and Compliance
- CRM
- Desking
- Digital (Website and Plugins)
- Forms
- Managed Support and Training Team
- Account Management
- Software onboarding and training for customers
- Customer Complaints
- Upsell opportunities
- Oversaw daily operations and ensured alignment with company goals.
- Developed and implemented operational strategies to enhance efficiency.
VP of Customer Support and Training
Blackhawk Acquisitions DBA ProMax
09.2010 - 04.2018
- Built a Customer Service Team and expanded the existing Training Team to accommodate the increase in accounts that needed to be supported.
Software Trainer
Blackhawk Acquisitions DBA ProMax
06.2009 - 09.2010
- Going onsite to train Automotive Dealership staff in the use of the CRM and Desking solution provided by ProMax.
Automotive Sales
Quad City Suzuki
Davenport, IA
09.2007 - 06.2009
- Automotive Sales
- Finance
Special Operations Manager
New Hope Church
Moline, IL
09.2000 - 09.2007
- Audio and Lighting
- Computer Network Maintenance
- Special Events
- Volunteer Training
Advertising Consultant
Yellow Pages Australia
Perth, Western Australia
05.1995 - 08.2000
- Onsite consultations with customers to organize their Annual Directory Advertising
- Annual spend ranged from $1800 - $30k
- Ad Copy creation
- Worked on the Perth Metro Directory, and the 3 Regional West Australian Directories along with the Northern Territory Directory
Technical Recruiter
Wimbush & Associates, Inc.
Perth, Western Australia
01.1993 - 02.1995
- Recruiting Consultant
- Oil and Gas
- Electrical Trades
Life Insurance Agent
Benchmark Consultants
Perth, Western Australia
07.1990 - 01.1993
- Independent Life Insurance Agent representing
- Zurich Australia
- Norwich Life
- Certified Lifewriter
Constable First Class
Western Australia Police Force
Perth, Western Australia
01.1985 - 06.1990
- General Police Duties
- Qualified Pursuit Driver
- Motor Cycle Patrolman
Education
High School diploma - New South Wales HSC
Lae International High School
12.1983
Skills
- Team leadership
- Process improvement
- Conflict resolution
- Strategic planning
- Software implementation
- Renewal
- Upsell
- Contracts
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Sales
- Succession planning
- Analysis skills
- Project management
- Program management
- Analytics
- Salesforce
- B2B sales
- Operational strategy
- Customer relationship management
- Change management
Certification
- IL Driver's License
- FCRA Certification
Personal Information
Timeline
VP Operations
Blackhawk Acquisitions DBA ProMax
04.2018 - 06.2025
VP of Customer Support and Training
Blackhawk Acquisitions DBA ProMax
09.2010 - 04.2018
VP of Operations
Blackhawk Acquisitions DBA ProMax
06.2009 - 06.2025
Software Trainer
Blackhawk Acquisitions DBA ProMax
06.2009 - 09.2010
Automotive Sales
Quad City Suzuki
09.2007 - 06.2009
Special Operations Manager
New Hope Church
09.2000 - 09.2007
Advertising Consultant
Yellow Pages Australia
05.1995 - 08.2000
Technical Recruiter
Wimbush & Associates, Inc.
01.1993 - 02.1995
Life Insurance Agent
Benchmark Consultants
07.1990 - 01.1993
Constable First Class
Western Australia Police Force
01.1985 - 06.1990
High School diploma - New South Wales HSC
Lae International High School
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