Mark Waggoner
Field Operations Manager
Kennewick,Washington
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
37
37
years of professional experience
2
2
Certifications
Work History
Field Operations Manager
Freeform
03.2023 - Current
- Boosted team morale by fostering a positive work culture and recognizing outstanding individual achievements regularly.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
- Developed and executed comprehensive training programs for field staff, increasing overall skill levels and proficiency.
- Assisted in the development of company policies and procedures related to field operations, ensuring compliance across all teams.
- Oversaw work of 4 personnel, with 4 direct reports
Project Manager/Lead Installation Technician
Brutzman's Office Solutions
06.1987 - 03.2023
- Managed large to small commercial office furniture installations, provided support to customer service and sales staff, supervised 3 to 6 installers, managed factory warranty issues and warehouse.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process
Education
Associate of Science -
Columbia Basin College
Pasco, WA 05.2001 -
Associate of Applied Science - Sales And Marketing
Columbia Basin College
Pasco, WA 05.2001 -
Skills
Program Management
undefinedCertification
Haworth Certified Installation Technician/All Products/ 1993 to present
Timeline
OSHA Forklift Certified
03-2024
Field Operations Manager
Freeform
03.2023 - Current
Associate of Science -
Columbia Basin College
05.2001 -
Associate of Applied Science - Sales And Marketing
Columbia Basin College
05.2001 -
Project Manager/Lead Installation Technician
Brutzman's Office Solutions
06.1987 - 03.2023
Haworth Certified Installation Technician/All Products/ 1993 to present
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