Samantha Euraque
New Orleans,LA
Summary
15+ years of initiating and delivering sustained results and effective change for Health Care Organizations. Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Extensive experience leading cross-functional teams to bring about fundamental change and improvement in strategy and process. Expertise in system change and implementing continuous quality improvement and evaluation. Talent for assessing operations, uncovering problems and developing improvement plans.
Overview
19
19
years of professional experience
Work History
Field Operations Manager
Louisiana Office of Public Health (OPH)
05.2022 - Current
- Use strong issue resolution and communication skills to cultivate and strengthen lasting relationships with internal and external stakeholders such as Public Health Units, Emergency Departments, Community Based Organizations (CBO) and Federally Qualified Health Centers (FQHC)
- Draft and submit comprehensive project reports, work plans for local, state and federal partners
- Streamline strategy integration among 6 divisions for technology, purchasing and budget issues and reduced duplicate efforts
- Monitor, manage and coordinate reporting processes for statewide programs
- Improved field operations efficiency by implementing streamlined processes and optimizing team performance that led to improvement in performance measures: Use data analytics to assess and monitor program measures leading to improved 2022 record closeout processes for 28,000 disease management records by reducing closure period to 3 months from previous 6 months for 2021 closeout
- Ensure compliance with state and federal regulations
- Monitor work of 40 employees and directly supervise 5 employees
- Coordinate internal and external meetings
- Provide policy expertise and technical assistance to managed care plans on: health equity, Medicaid contract guidelines, quality of care and programming related to the social determinants of health (SDoH)
- Serve as subject Matter Expert on Sexually Transmitted Infections, including Syphilis and HIV, testing, treatment, data collection, quality assurance and reporting for internal and external stakeholders.
Linkage and Adherence Supervisor
Louisiana OPH
08.2019 - 05.2022
- Collaborated with state internal and external stakeholders to provide subject matter expertise and technical assistance related to SDoH, HIV and Hepatitis C testing, treatment and patient care management
- Managed the state Linkage and Adherence Program, a data to care model which linked and retained people living with HIV and HCV (Hepatitis C) to care including pregnant persons
- Monitored work of 14 employees and directly supervised 4 supervisory employees.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Created policies and procedures for Linkage staff to address social determinants of health (SDoH) including housing and financial insecurity, substance use, child care, and trauma in order to increase access and ensure eligibility for patients to access Medicaid and managed care plans
- Conducted research and analysis of existing policy issues that affected people who use substances to provide recommendations to stakeholders concerning controlled substances (naloxone) and drug paraphernalia (fentanyl testing strips) legislation that informed program implementation.
Program Manager
LSU Health Sciences Center
07.2012 - 08.2019
- Through building and managing external partner relationships, created a patient navigation program which improved health outcomes for patients living with HIV and Cancer throughout the state of Louisiana
- Designed program evaluation questionnaires and assessments
- Created an incentive program to improve patient appointment attendance
- Ensured compliance with National Standards for Culturally and Linguistically Appropriate Services (CLAS)
- Generated and delivered reports, program review presentations and other program status updates
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Analyzed and interpreted complex data sets and reports
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Managed NIH funded Community Based Participatory Research grant for vulnerable populations and facilitated meetings to ensure projects were meeting objectives through ongoing process evaluation
- Wrote and negotiated contracts with FQHCs and CBOs
- Supervised the preparation of documents for submission of reports in a timely manner to ensure NIH requirements were met
- Communicated complex issues to diverse internal and external stakeholders to win their support and coordinated internal and external meetings to communicate program updates.
Regional Minority AIDS Initiative (MAI) Coordinator
Delta Region AIDS Education and Training Center LSU Health Sciences Center
10.2009 - 07.2012
- Analyzed market data to create targeted health equity curricula to recommend changes in clinic policies and procedures in Louisiana, Mississippi and Arkansas
- Created Cultural Diversity Toolkit to provide stakeholders with assessment tools to determine clinic and agency capability to serve minority patients
- Provided technical assistance and presentations to clinics and state coordinators in developing policies and programming to reduce health disparities for clinic stakeholders serving minority patients in Louisiana, Mississippi and Arkansas
- Coordinated regional technical assistance and capacity building meetings and conferences.
Health Education Specialist
HIV/AIDS Program Louisiana Office of Public Health
11.2008 - 10.2009
- Created, recruited, implemented, and evaluated the Microenterprise/HIV Prevention program 'Entre Mujeres' (Among Women) based on the 'Popular Opinion Leader' CDC Diffused Evidence Based Intervention (DEBI) adapted to empower Latinas to become volunteer community health workers.
Peace Corps Volunteer
Peace Corps El Salvador
02.2007 - 10.2008
- Developed and evaluated Spanish language HIV pre and post-test training and trained 100 health professionals, teachers, and Peace Corps volunteers in El Salvador
- Created protocol and policies for HIV counseling and testing for a publicly funded community clinic based on the CDC evidenced based Counseling and Testing Intervention.
Disease Intervention Specialist (DIS)
Virginia Department of Health
06.2005 - 11.2006
- Improved community health by identifying and investigating cases of communicable diseases, implementing appropriate interventions.
- Reduced disease transmission by providing education and counseling to individuals at risk for infection or transmission.
Education
Master of Art - Cultural Anthropology
Louisiana State University
Baton Rouge, LA05.2004
Bachelor of Science - Psychology and Sociology
Louisiana State University
Baton Rouge, LA05.2000
Skills
- Strategic Planning
- KPI Tracking
- Contractor Management
- Staff Oversight
- Budget Development
- Program Management
- Service Delivery Management
- Program Leadership
- Microsoft Office Suite
- Case management software
- Web conferencing tools
- Database management software
- Workflow Planning
Languages
Spanish
Native or Bilingual
Timeline
Field Operations Manager
Louisiana Office of Public Health (OPH)
05.2022 - Current
Linkage and Adherence Supervisor
Louisiana OPH
08.2019 - 05.2022
Program Manager
LSU Health Sciences Center
07.2012 - 08.2019
Regional Minority AIDS Initiative (MAI) Coordinator
Delta Region AIDS Education and Training Center LSU Health Sciences Center
10.2009 - 07.2012
Health Education Specialist
HIV/AIDS Program Louisiana Office of Public Health
11.2008 - 10.2009
Peace Corps Volunteer
Peace Corps El Salvador
02.2007 - 10.2008
Disease Intervention Specialist (DIS)
Virginia Department of Health
06.2005 - 11.2006
Master of Art - Cultural Anthropology
Louisiana State University
Bachelor of Science - Psychology and Sociology
Louisiana State University
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